Zaiba Balquis
Chennai
Summary
Results-driven QA Tester with over 15 years of IT experience, including nearly 10 years in software testing for web-based applications. Specializes in manual and API testing, utilizing agile methodologies and defect tracking tools like JIRA and HP ALM. Translates business requirements into actionable user stories and acceptance criteria to align with project goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Software Test Engineer
Wiped Ltd
Chennai
06.2023 - Current
- Collaborated with corresponding Features teams in understanding the functionality and specifications of the requirements
- Development of test artifacts eg: Test Cases, Test Plans, Test Scripts, Test Reports
- Documented defects identified during testing process to ensure accurate resolution and improve overall product quality.
- Producing the End of Test Report (EOTR) and circulate it to all key stakeholders
- Client test defects are closely monitored for closure / ETA Triage
- Attended Testing stand-up calls to provide workflow updates and foster collaboration among team members.
- Triage calls are scheduled for any specific defect call outs / hot fixes
- Ensuring the defects are being progressed and assigned to the right team/Developer
- Ensuring that the support teams continually keep JIRA up to date with progress of defect investigations, resolutions, and root causes
- Ensuring the Right Severity/ Priority is assigned to the defect
- Participated in the defect management process flow discussion for Releases 2 and 3 and formulated the defect management process documentation in the Confluence page.
- Producing the Defect Report and circulate it to all key stakeholders on a daily and weekly basis
- Maintained user acceptance testing and production environments for credit card modules to ensure functionality.
- Verified daily reports and ensured compliance with business requirements
- Proficient in UAT testing, validating endpoints and ensuring seamless communication between various components
- Collaborated with DMs, PMs, developers, product owners, architects, and other stakeholders to create comprehensive test plans
- Updated clients, developers, and design teams on assigned JIRA tasks to facilitate timely completion.
- Analysis of business and functional requirements
- Collaborated with Developers in understanding the functionality and specifications of the requirements
- Logging defects found during test execution
- Investigating, reporting, tracking, and retesting any defects raised
- Updating and creating internal and external documentation
- Performed UI application testing including smoke and regression tests
- Streamlined defect management and test data processes using JIRA, Unix, and Kafka tools
- Supported Azure cloud migration testing for database transitions from CMO to FMO environments
- Executed API testing for Pay To, CoP, and event-driven notification services using Postman and Bruno
- Successfully managed agile ceremonies and sprint planning as Scrum Master for Cards & Payments
- Led cross-functional teams to deliver high-quality testing solutions across banking and insurance domains
- Ensured accuracy and completeness in the test reports
- Tested web applications for broken links, URLs, stress test and performance test
- Involved in Automation Infrastructure Development using Selenium
- Conducted Data-driven testing, cross-browser testing, and parallel test execution
- Reported the Defects using defect-tracking tool JIRA
- Understanding the business requirements developing Automation scripts using Selenium Web driver
- Experience in identifying object locators and using Firebug and writing X-path & CSS using Fire-path
- Working in preparation of Traceability Matrix
- Participated in solving environmental problems in collaboration with technical support teams.
Education
Bachelor of Technology - Chennai, India
Computer Application
Chennai, India01-2010
Skills
- UAT testing
- Defect management
- HP ALM and Quality Center
- Postman
- Jira and Confluence
- Putty
- Unix
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Problem solving
- Effective communication
- Bruno
Certification
Tosca Automation Specialist Level 1, Wiped Internal
Residency
Permanent Resident in India
Chennai -600075
Hobbies and Interests
- Listening to music
- Spending time with family
- Travel
- Learning New Technologies
Domain Expertise
- Banking Applications
- Cards Processing (Debit / Credit)
- Payment Transactions & Validation
- Authorization and Settlement – functional testing
- Event-Driven Notification (EDN) Service in Banking
Professional Summary
- IT professional with 15 years and 11 months of experience at Wiped Technologies, with a strong focus on Agile delivery, team coordination, and process management.
- 2 years of experience as a Scrum Master, facilitating Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives), removing impediments, and driving continuous improvement.
- Experienced in JIRA administration and project tracking, including backlog management, sprint planning, workflow configuration, and dashboard/report creation.
- Solid understanding of Agile Scrum and Waterfall methodologies, with proven ability to coordinate cross-functional teams and ensure timely delivery.
- Background in Software Testing (Manual & API), enabling effective collaboration with QA and development teams.
- Hands-on experience with SDLC & STLC processes, test management, and defect lifecycle using JIRA, Confluence, and HP ALM.
- Prior experience in IT Technical Support and Infrastructure Operations, with strong problem-solving abilities.
- Known for excellent communication, stakeholder management, and team facilitation skills, ensuring smooth project execution and client satisfaction.
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Tamil
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2
Affiliations
- Volunteer - Wiped Sprint Run
Timeline
Senior Software Test Engineer
Wiped Ltd
06.2023 - Current
Bachelor of Technology - Chennai, India
Computer Application