Zaid Mohammad Irfani
Pune
Summary
- Worked in the area of Virtualization with Hyper-V and VMware vSphere.
Installed and configured several Red Hat Enterprise Linux, Ubuntu, and Windows servers in HyperV/VMware Virtual Environment. - Experience with enterprise backup systems and disaster recovery
operations, upgrades, and maintenance. - Troubleshooting skills with network protocols such as DNS, TCP/IP,
SMTP, and SNMP. - Providing day to day support to hosted application and users group for
customers via tickets and chats within SLA. - Managed and resolved incident tickets opened by clients as well as those
logged by the event monitoring system. - Have worked on Installing backup agents, configuring jobs and maintaining its retention etc.
- Recover server using various types like FLR (File level), restore VM disks and restore VM in different hypervisor.
- Performed deduplicated replication between two servers in different domain.
Overview
2
2
years of professional experience
Work History
Technical Support Analyst
Veritas
Pune
02.2022 - Current
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Bachelor of Technology - Computer Science And Programming
GH Raisoni Institute of Engineering And Technology
Pune04-2022
Higher Secondary Certificate -
Nowrosjee Wadia College (Science)
Pune02-2018
Secondary School Certificate -
Fr Agnels Vidyankur School
Pune03-2016
Skills
- Root Cause Analysis
- System Troubleshooting
- Technical reporting
- Technical Writing
- Understanding of Linux
- Troubleshooting Linux OS
- Windows Operating System
- Knowledge of networking
- Virtualization
Accomplishments
- Got Award for top tenner for Excellent Customer Survey.
- Got Voice of Customer award from Leadership team for providing excellent support to the customers.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Technical Support Analyst
Veritas
02.2022 - Current
Bachelor of Technology - Computer Science And Programming
GH Raisoni Institute of Engineering And Technology
Higher Secondary Certificate -
Nowrosjee Wadia College (Science)
Secondary School Certificate -
Fr Agnels Vidyankur School
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