Zainab Hamid Wani
Srinagar
Summary
A dynamic and results-driven professional with a passion for creative problem-solving and embracing new challenges. Known for building strong client relationships through effective communication and a keen ability to identify client needs, offering tailored solutions that drive success. Demonstrated expertise in client management, leadership, and team development, with a track record of delivering operational excellence. Possesses a strong understanding of business strategy, management principles, and the ability to lead cross-functional teams to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Great Learning
10.2024 - Current
- Mentored and supported 10 department employees to create strong workplace culture.
- Handling a team of 10 individuals, tracking their metrics, ensuring their performance remains on track. Established team priorities, maintained schedules and monitored performance
- Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
- Trained teams in client satisfaction, query addressing to accomplish set goals and benchmarks.
- Handling learners from newly designed programs and ensuring their journey is smooth. Streamlined project delivery processes for significant improvements in delivery timelines.
- .Launched quality assurance practices for each phase of development.
Team Lead
Great Learning
04.2024 - 10.2024
- Trained new team members by relaying information on company procedures and operational processes. Coached team members in techniques necessary to complete job tasks.
- Handled a team of 7 people, ensured their performance remains on track.
- Ensured 100% retention of team members in 6 months.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Identified various problems in the department and offered relevant solutions (Leakage, client satisfaction, program content, standardizing client notifications).
International Program Manager
Great Learning
04.2022 - 04.2024
- Managed learner onboarding and their end to end journey.
- Identified program obstacles and communicated possible impacts to the clients.
- Addressed learner queries and concerns throughout their learning journey with an average first response time of 1.5 hours and 100% query satisfaction. Devised creative solutions to critical clients and user needs.
- Plan sessions and publish the content for US based clients.
- Managed the learning management system for the learners so they can access the course in the right manner.
- Ensured learner is highly satisfied with the services with an average rating of 3.8/4.
- leading the reactivation drive of the clients and generating lost revenue and directly impacting business.
- Realized close to $87000 of lost revenue and improved leakage of the department.
- Developed and maintained logistics workflows, procedures and reports.
Analyst
BMTG Advisors India Pvt. Ltd.
09.2021 - 03.2022
- Helped US based clients in their home ownership journey.
- Drafted multiple offers for Clients in order for them to land the home of their dreams.
- Maintained proper communication between the client and the agent.
- Carried out the offer acceptance workflow in a systematic manner.
- Helped improve operations by keeping a record of accepted and rejected offers.
- Boosted client experiences by delivering superior client service, issue resolution and merchandising.
- Generated reports detailing findings and recommendations.
- Collected, arranged and input information into database system.
Team Leader
Jaro Education
03.2021 - 09.2021
- Sales and Marketing Profile.
- Handled a team of 8 people and made sure we together not only reach the target but also overachieve it.
- Ensured my team achieves individual targets every month with 97% client satisfaction.
- Promoted Management programs and certifications from top notch universities.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Business Development Executive
Jaro Education
08.2020 - 03.2021
- Helped clients achieve their aspirations by pitching them the right masters program based on their professional background.
- Collated client documents for university onboarding.
- Achieved sales target month on month.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
National Institute of Technology, Srinagar
Summer Intern
06.2019 - 08.2019
- Modify, maintain and repair electronic systems to ensure their proper functioning.
Summer Intern
Power Development Department
05.2018 - 07.2018
- Practical applications of various substations, equipments and activities at 132/33 kV, 140MVA Rawalpora Substation.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Shri Mata Vaishno Devi Univesity
Katra, Jammu05.2020
Higher Secondary School Certificate (Class 12th) -
Tyndale Biscoe And Mallinson Girls School
Srinagar, Kashmir2015
Secondary School Certificate (Class 10th) -
Tyndale Biscoe And Mallinson Girls School
Srinagar, Kashmir2013
Skills
- Excel
- Sales and Management skills
- Marketing
- Team work
- Innovative
- Crisis Management
- Communication Skills
- Client Management
- Leadership
Certification
- NPTEL IIT KHARAGPUR CERTIFICATE FOR INTRODUCTION TO INTERNET OF THINGS.
Achieved Elite + Silver grade (83%) in the online course offered by IIT KHARAGPUR.
- NPTEL IIT BOMBAY MICROWAVE THEORY AND TECHNIQUES CERTIFICATE.
Successfully completed and passed the online course offered by IIT BOMBAY with a percentage of 46%.
- NPTEL IIT MADRAS CERTIFICATE FOR TEXT, TEXTUALITY AND DIGITAL MEDIA.
Achieved Elite grade ( 62%) in the online course offered by IIT MADRAS.
Affiliations
- Event Organiser, TITIKSHA, SMVDU KATRA
Managed the scheduling of events and worked for the decoration and documentation committees. Helped my organization to get sponsership for the event.
- Volunteer, Kashmir Flood Relief
Did volunteer work for the devastating floods in which included rescue and temporary rehabilitation operations.
Timeline
Senior Program Manager
Great Learning
10.2024 - Current
Team Lead
Great Learning
04.2024 - 10.2024
International Program Manager
Great Learning
04.2022 - 04.2024
Analyst
BMTG Advisors India Pvt. Ltd.
09.2021 - 03.2022
Team Leader
Jaro Education
03.2021 - 09.2021
Business Development Executive
Jaro Education
08.2020 - 03.2021
National Institute of Technology, Srinagar
Summer Intern
06.2019 - 08.2019
Summer Intern
Power Development Department
05.2018 - 07.2018
- NPTEL IIT KHARAGPUR CERTIFICATE FOR INTRODUCTION TO INTERNET OF THINGS.
Achieved Elite + Silver grade (83%) in the online course offered by IIT KHARAGPUR.
- NPTEL IIT BOMBAY MICROWAVE THEORY AND TECHNIQUES CERTIFICATE.
Successfully completed and passed the online course offered by IIT BOMBAY with a percentage of 46%.
- NPTEL IIT MADRAS CERTIFICATE FOR TEXT, TEXTUALITY AND DIGITAL MEDIA.
Achieved Elite grade ( 62%) in the online course offered by IIT MADRAS.
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Shri Mata Vaishno Devi Univesity
Higher Secondary School Certificate (Class 12th) -
Tyndale Biscoe And Mallinson Girls School
Secondary School Certificate (Class 10th) -
Tyndale Biscoe And Mallinson Girls School
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