Dynamic Senior Executive at Info Edge India Ltd. with a proven track record in operations management and client relationship management. Successfully enhanced customer satisfaction metrics and drove revenue growth through effective upselling strategies. Adept at process optimization and cross-functional collaboration, ensuring high-quality service delivery and operational excellence.
AI Mail Support, 2 Months, Spearheaded the implementation of AI in the mailing process, ensuring seamless integration and improved efficiency. Pioneered the review of automated replies by AI in email conversation, rectifying discrepancies and enhancing accuracy. Played a key role in optimizing the AI system's performance by proactively identifying and correcting errors in automated responses.
Date of Birth: 02/10/96