ZAWLKAPSANG Hmar
Hotelier
CHURACHANPUR
Summary
Dynamic Food and Beverage Supervisor with a proven track record at The Leela Palace Bengaluru, excelling in guest satisfaction and team development. Skilled in optimizing customer experiences and ensuring compliance with food safety standards. A strong leader with expertise in inventory management and a commitment to enhancing service quality.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Food and Beverage Supervisor
The Leela Palace Bengaluru
12.2022 - 07.2025
- Guest Satisfaction: Address guest concerns promptly and professionally, turning potential complaints into positive experiences
- Training & Development: Onboard new team members and provided ongoing training to maintain service standards and improve team performance.
- Hygiene & Compliance-Monitor adherence to food safety.
Guest Service Attendance
Hilton And Hilton Garden Inn
02.2021 - 11.2022
- Ensured quality before delivering food and beverages to rooms.
- Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
- To have full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service, etc
Food and Beverage Assistant
Oberoi
03.2018 - 02.2019
- Assisted in inventory management
- Greetings guest as they arrived to the event and directing to the right table
- Circle around the event with trays of appetizers and beverage easily accessible to the gusts
- Supporting other staff members who may need help in order to maintain guest satisfaction.
- Customer- oriented and friendly
Education
IGD( AVIATION/ TOURISM/ Hospitality - Hotel Management
Jettwingd
Guwahati07.2022
Secondary - Arts
Rengkai Govt. Secondary School
Manipur, Churachanpure, Rengakai06.2017
Skills
* Leadership and team player
Timeline
Food and Beverage Supervisor
The Leela Palace Bengaluru
12.2022 - 07.2025
Guest Service Attendance
Hilton And Hilton Garden Inn
02.2021 - 11.2022
Food and Beverage Assistant
Oberoi
03.2018 - 02.2019
IGD( AVIATION/ TOURISM/ Hospitality - Hotel Management
Jettwingd
Secondary - Arts
Rengkai Govt. Secondary School
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