ZEBA ABDUL MAJEED KHAN
Mumbai
Summary
Enthusiastic professional with a robust academic background in Engineering, showcasing a fervor for full-stack Java development. Possessing a solid foundation in software engineering principles and 2.7 years of experience, I excel in collaborating with cross-functional teams to analyze requirements, design robust applications, and implement scalable solutions using HTML, CSS, JavaScript, Angular, and Node.js. Proficient in developing and deploying intricate backend systems, web services, and databases. Eager to contribute expertise to dynamic development teams and drive innovative solutions.
Overview
2
2
years of professional experience
Work History
Corporate Relations Executive & Placement Co-ord
Expertrons
01.2022 - 11.2022
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Tested and worked on CRM software.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified trends and assessed opportunities to improve processes and execution.
- Established and implemented departmental policies, goals and objectives.
- Located bottlenecks to streamline existing processes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Customer Service Representative Agent
Malomatia India Technology Services PVT. LTD
12.2020 - 07.2021
- Worked for Qatar Health Ministry & handled two projects (PHCC & MOPH) simultaneously.
- Created profiles on MOTC manager.
- Registered people for Covid-19 Vaccine & provided details to Covid-19 positive patients.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - MMS (Operations Management)
Kohinoor Business School
Mumbai05.2016
B.Tech - Electrical, Electronics Engineering Technologies
Mukesh Patel School of Technology Management & Eng
Mumbai07.2013
Skills
- Verbal and Written Communication
- Java Programming
- Web Technologies: AngularJS, Bootstrap
- Databases: MySQL, MongoDB
- HTML, CSS
- CRM Software
- Full Stack Development
- Application Design
- REST API
- Strong Analytical and Problem Solving Skills
- Conceptual Understanding
- Spring Framework
- GitHub Collaboration
- Object-Oriented Programming
Accomplishments
- Received an award as a "Rising Star 2022" for being the best performer in the team.
- Resolved product/service issue through counseling and CRM.
- Supervised team of 15 staff members.
- Managed CRM software and G-suite to maintain records and improve client data.
- Created a replica of Spotify App.
- Created a food order app.
- Owns TELC PRÜFUNG certificate (A2) in German language, from Switzerland(2018)
- Anchored & as well as was the Quizmaster for Business Quiz sponsored by Business Standard held at KBS in 2014.
- Made Projects for B.Tech course (Emergency LED and Speed control of DC Motor using PWM technique)
Languages
German
Intermediate (B1)
French
Intermediate (B1)
English
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Corporate Relations Executive & Placement Co-ord
Expertrons
01.2022 - 11.2022
Customer Service Representative Agent
Malomatia India Technology Services PVT. LTD
12.2020 - 07.2021
MBA - MMS (Operations Management)
Kohinoor Business School
B.Tech - Electrical, Electronics Engineering Technologies
Mukesh Patel School of Technology Management & Eng
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