Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
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Zeeshan Ameen

Zeeshan Ameen

Quality Analyst
Mangalore

Summary

Accomplish marketing and organization mission by completing related results as needed. Analyze data to identify areas for improvement in the quality system. Assure ongoing compliance with quality and design requirements. Assisted departmental administration with other duties as needed and/or assigned. Collect all the feedback from customers and re-test. Coordinating with supporting department to achieve daily volumes and breakdown action plans. Daily production target achievement. Develop, recommend and monitor corrective and preventive actions. Document control in order to ensure that only current documentation will be used. Evaluate adequacy of quality assurance standards. Generate reports on the status of applications based on the results of the functional and performance testing. Monitor quality in production and give a training record to productions. Send the daily report to the RM.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

Quality Analyst

HealthifyMe
Bangalore
09.2021 - Current
  • HealthifyMe is an Indian digital health and wellness company, which provides an app with services such as calorie tracking and advice on nutrition and fitness
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Updated inspection journals and daily summary logs with quality- related data
  • Analyzed quality and performance data to support operational decision-making
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions
  • Monitored KPIs to proactively address bottlenecks and quality issues
  • Administered internal quality audits and assessed results to inform corrective action measures
  • Consulted manuals and process documents to investigate malfunctions
  • Collected and analyzed data and initiated improvements to increase security and performance
  • Created and revised procedures, checklists and job aids to reduce errors
  • Developed and maintained quality assurance procedure documentation
  • Edited, proofed and critiqued internal documents to improve clarity.

Customer Support Executive

SBL Knowledge Services Private Limited
Bangalore
03.2021 - 09.2021
  • SBL is a global Information Technology outsourcing company dedicated to creating a positive impact for all stakeholders by adding value across workflows and processes
  • Listened to customers' questions and concerns to provide answers or responses
  • Built strong relationships with field operations team to support business development opportunities and improve service
  • Employed comprehensive benchmarks to establish and monitor customer service standards
  • Collected customer information and analyzed customer needs to recommend potential products or services
  • Devised recommendations to streamline and simplify customer support system and improve response time
  • Provided customers with updates and periodic statements on service developments and changes in trends
  • Conducted surveys to determine customer opinion of products and services
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Education

Commerce

Sri Devi PU College
06.2015 - 04.2017

SSLC - undefined

Kerala Samajam English High School
03.2014 - 05.2015

Skills

Calibrationundefined

Interests

Photography

Guitar

Music

Travel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Quality Analyst

HealthifyMe
09.2021 - Current

Customer Support Executive

SBL Knowledge Services Private Limited
03.2021 - 09.2021

Commerce

Sri Devi PU College
06.2015 - 04.2017

SSLC - undefined

Kerala Samajam English High School
03.2014 - 05.2015
Zeeshan AmeenQuality Analyst