zeeshan ashraf
cabin crew
Delhi,DL
Summary
Driven Omni Sports Leader and former Tour Guide at Chasing Himaliya, adept in delivering exceptional customer service and fostering memorable experiences. Excelled in high-pressure situations, showcasing strong communication skills and a quick-learning ability. Proven track record of enhancing guest satisfaction and streamlining operations for efficiency.
Overview
1
1
year of professional experience
Work History
Omni Sports Leader
Decathlon India
11.2023 - 06.2024
Tour Guide
Chasing Himaliya
05.2023 - 10.2023
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
Bachelor of Arts - Geography
University of Delhi
Delhi, India 04.2001 -
High School Diploma -
Delhi Public School
Noida Sec 30 04.2001 -
Skills
Customer service skills
Good communication skills
calm and confident
quick learner
being calm at high pressured situation
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
treaking and hiking
done 6000m peak summit
Timeline
Omni Sports Leader
Decathlon India
11.2023 - 06.2024
Tour Guide
Chasing Himaliya
05.2023 - 10.2023
Bachelor of Arts - Geography
University of Delhi
04.2001 -
High School Diploma -
Delhi Public School
04.2001 -