Pratikshya Bhatt
Summary
Experienced customer executive with a passion for delivering exceptional service. Skilled in problem-solving, communication, and client relationship management. Eager to contribute expertise in a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Post Sale Relationship Manager
Broomees
01.2025 - Current
- Developed and maintained strong client relationships through regular communication.
- Facilitated onboarding processes for new clients, ensuring smooth transitions.
- Collaborated with cross-functional teams to address client needs efficiently.
Customer Executive
Weaving Homes
10.2022 - 12.2023
- Provided high-level telephone and e-mail by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Transferred calls to the relevant department for further assistance.
- Submitted reports to management outlining calls made, queries received and issues resolved.
- Proactively upsold products or services and introduced extended warranty options to customers.
- Identified complications requiring further research and escalated to appropriate department or management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed customer service scorecards to measure customer service performance.
- Creating and managing support tickets or cases to track and document customer interactions, ensuring timely follow-up, and maintaining detailed records of customer inquiries and resolutions.
- Experienced customer executive with a passion for delivering exceptional service.
- Skilled in problem-solving, communication, and client relationship management.
- Eager to contribute expertise in a dynamic team environment.
Customer Executive
Loyalty Fox
06.2020 - 05.2022
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Education
Bachelor of Arts - English Hons.
Delhi University
01.2023
Intermediate -
Sarvodaya Kanya Vidhalaya
01.2020
Matriculation -
Bala Pritam Guru Harikishan International Public School
01.2020
Skills
- Effective Communication
- Problem Solving
- Time Management
- Team Collaboration
- Adaptability
Contact Profile
Effective Communication, Problem Solving, Time Management, Team Collaboration, Adaptability, English, Hindi
Languages
Hindi, English
Timeline
Post Sale Relationship Manager
Broomees
01.2025 - Current
Customer Executive
Weaving Homes
10.2022 - 12.2023
Customer Executive
Loyalty Fox
06.2020 - 05.2022
Bachelor of Arts - English Hons.
Delhi University
Intermediate -
Sarvodaya Kanya Vidhalaya
Matriculation -
Bala Pritam Guru Harikishan International Public School