Fashion & Style
Zenab Ansari
Relationship Management
South West Delhi
Summary
Dynamic Relationship Manager with proven success at Lawrato.com in cultivating strong partnerships and enhancing customer satisfaction. Expert in problem-solving and attentive listening, I leverage data handling skills to deliver tailored financial solutions, fostering trust and loyalty among clients. Committed to understanding client needs and driving product engagement.
Professional relationship specialist with track record of enhancing client satisfaction and retention. Background in developing strategic plans and successfully implementing client-centric initiatives. Known for collaborative approach and adaptability in dynamic environments, leveraging skills in communication and problem-solving to drive results.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Relationship Manager
Lawrato.com
12.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- MS Office (Word, Excel, PowerPoint), basic Excel functions, data entry and reporting, email communication, internet research, CRM tools handling, and documentation skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Telesales Representative
Excitel
09.2024 - 10.2024
Education
Bachelor of Arts - Economic Honours
Ignou
New Delhi, India 04.2001 -
Bachelor of Arts - Economics
S.K.V No.2
C-Block, Janak Puri, New Delhi- 110058 04.2001 -
Skills
Cultivating strong partnerships
Customer relationships
Partnership development
Excellent communication
Time management
Logical evaluation
Problem-solving
Attentive listening
Data Handling
Chat Process
Basic Excel, Ms Office
Fast Typing Speed
Interests
Cafe Hopping
Learning New Skills
Music and Dancing
Timeline
Relationship Manager
Lawrato.com
12.2024 - Current
Telesales Representative
Excitel
09.2024 - 10.2024
Bachelor of Arts - Economic Honours
Ignou
04.2001 -
Bachelor of Arts - Economics
S.K.V No.2
04.2001 -