Zenia Edulkaka
Project Manager
Mumbai
Summary
A talented professional considered knowledgeable leader and dedicated problem solver. Brings 13+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Project Manager
Teleperformance Global Services Private Limited
Mumbai
04.2022 - Current
- Developed and implemented 51 strategic project plans to meet business objectives across pan india which included 42% Ramp Ups, 33% transformation & 25% New Logos, which is 11k+ seats with 61% of Asset Optimization
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Coordinated material procurement and required services for projects within budget requirements.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Adhered to industry practices, company standards and safety protocols in work.
- Completed assignments ahead of deadline.
Assistant Manager
Teleperformance Global Private Services Limited
Mumbai
12.2009 - 03.2022
- Ensuring successful delivery of Client SLAs, Internal OLAs, and managing billable headcount.
- Interfacing with stakeholders as a part of Top Management, sharing weekly & monthly highlights with them, driving change, infusing new ideas, challenged status quo, standardized business processes, taking the performance to the next level and ensuring center delivers value beyond cost arbitrage
- Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA; implementing short/long-term plans for achievement of process objectives
- Following best Operating Practices within entire business thereby ensuring consistency, prudence, and control driven environment at workplace
- Providing thought leadership & functional consulting in defining, implementing, ensuring, measuring and continuous improvement
- Coordinating cross-functionally with MIS, HR, Technology, Admin, Integrated Admin and Transport teams for ensuring smooth management of operations & projects
- Functioning as an In-house Trained “Certified Assessor” for conducting competency-based assessments & recruitments
- Fostering a teamwork/open-door environment; training new recruits, guiding & monitoring the performance of team members to ensure efficiency in process operations; developing competency among the team members; contributing in appraisal management of direct & indirect reportees
Education
Bachelor of Commerce -
Arunodaya University
Itanagar 08.2019 - 09.2021
PMP Trained - Project Management
ProThoughts Solutions LLP
Mumbai 04.2023 - 04.2023
Skills
Project planning and development
Accomplishments
- Won the Best Team Award SkyBall 2016 & 2017
- Awarded as the Consistent Performer on Company and Customer for exceptional services in 2013
- Received The Big Cheer Recognition for Successfully completing 33 months
- Won 2 Glitterz Awards -The People's Award in 2016 and Excellence in Leadership Award in 2018
- Awarded iSparkle- Best Leader Annual Award in 2016 & 2017 and H1 in 2018
- Awarded as Top Leader 2016 & 2017
- Received Special Recognition Award for Zero Attrition in 2016-Q1
- Won the Serco Star Best Performer Award for H1 & Annual 2012
- Won Training Carnival - Best Agent and Floor Walker and TOP Advisor of the month in 2011 and 2012
Recognition from Client
Recognition from Company
Timeline
PMP Trained - Project Management
ProThoughts Solutions LLP
04.2023 - 04.2023
Project Manager
Teleperformance Global Services Private Limited
04.2022 - Current
Bachelor of Commerce -
Arunodaya University
08.2019 - 09.2021
Assistant Manager
Teleperformance Global Private Services Limited
12.2009 - 03.2022
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