Prbha Dixit
Shimla
Summary
Dedicated security professional with proven expertise in customer support and team collaboration. Skilled in training staff on safety protocols and enhancing service quality, ensuring guest protection and satisfaction.
Overview
3
3
years of professional experience
Work History
Security Executive
dusitD2
Shimla
08.2025 - Current
- Monitored security operations to maintain safety and compliance at dusitD2, ensuring a secure environment for guests and staff.
- Trained staff on emergency procedures and safety protocols, enhancing readiness for guest protection during crises.
- Led initiatives to elevate customer service levels across organization, fostering a culture of guest satisfaction.
- Organized and facilitated regular meetings with senior management teams.
Customer Service Representative
Speadfun
01.2023 - 07.2025
- Assisted customers with inquiries and resolved issues, enhancing overall customer experience.
- Handled complaints with empathy and professionalism, contributing to customer retention.
- Resolved escalated customer service inquiries promptly.
- Collaborated with team members to uphold service quality standards, ensuring consistent customer satisfaction.
Education
Bachelor of Science -
Jila Panchayat Intercollege
Lakhimpur Kheri07-2023
Skills
- Customer support
- Team collaboration
- Active listening
- Leadership skills
- Excellent communication
- Effective communication
- Time management
- Computer skills
- Verbal communication
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Security Executive
dusitD2
08.2025 - Current
Customer Service Representative
Speadfun
01.2023 - 07.2025
Bachelor of Science -
Jila Panchayat Intercollege