Zoha Asghar
Delhi
Summary
Experienced Director of Customer Success in SaaS, driving product adoption, retention, and revenue growth. Skilled in onboarding, stakeholder alignment, and risk mitigation to enhance customer engagement. Trusted advisor to executives, leveraging insights to optimize product development and customer advocacy. Passionate about scaling success teams and driving measurable impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director - Customer Success
Aviso AI
05.2024 - Current
- Develop and execute a customer success roadmap to drive product adoption, retention, and revenue expansion.
- Act as a trusted advisor to senior leadership in Marketing, Product, Engineering, and Analytics to align product capabilities with business objectives.
- Lead customer engagement strategies, ensuring customers achieve their desired outcomes through proactive relationship management.
- Own the end-to-end onboarding process, ensuring a seamless transition from sales to implementation by setting clear expectations and success metrics.
- Design and deliver tailored onboarding programs, product training sessions, and best practices to accelerate time to value.
- Collaborate with Sales to drive renewals, upsells, and expansion opportunities within existing accounts.
- Identify at-risk accounts, implement mitigation plans, and improve customer satisfaction through data-driven insights.
Data Solutions Consultant
data.ai (Now Sensor Tower)
11.2022 - 03.2024
- Owned end-to-end customer success initiatives, ensuring seamless onboarding, adoption, and ongoing product usage.
- Built customized data solutions and dashboards that optimized marketing analytics, resulting in a $50K monthly revenue increase for key accounts.
- Partnered with cross-functional teams to enhance the customer experience by integrating feedback into product roadmaps.
- Led major platform migrations and data pipeline optimizations to improve customer efficiency and decision-making.
- Delivered strategic insights that improved customer marketing performance, and enhanced advocacy efforts.
Associate
Better
Remote
11.2020 - 11.2022
- Designed and managed over 200 workflow dashboards, enhancing customer experience and operational efficiency.
- Spearheaded data migration projects to improve CRM analytics, ensuring a seamless transition for sales and operations teams.
- Developed and deployed automated processes to optimize revenue operations, increasing transparency and decision-making speed.
- Delivered insights to enhance strategies for customer acquisition and retention.
Assistant Professor
YMCA University of Science & Technology
Faridabad Area
07.2019 - 09.2020
- Finance, Statistics, Accounting, GAAP
- MBA Executive Class Coordinator
- Department Website Administrator
- Internal Exams Coordinator
Education
Doctor of Philosophy - PhD - Artificial Intelligence and Machine Learning
Jamia Millia Islamia University
New Delhi11.2023
Master of Business Administration (MBA) - Finance And Marketing
Jamia Millia Islamia University
New Delhi01.2016
Bachelor of Science - Computer Science
Miranda House, Delhi University
New Delhi01.2014
Skills
- Business Growth Strategies
- Customer success
- Onboarding process
- Customer relationship management
- Product training
- Project management
- Process optimization
- Team leadership
- Customer Satisfaction
- Customer Experience
Certification
- Deep Learning and its Applications
- Data Analytics: Dashboards vs. Data Stories
- Excel Formulas and Functions Quick Tips
- Learning Jira (Cloud Edition)
- Machine Learning and its Applications
Publications
- Predicting Financial Distress Within Indian Enterprises: A Comparative Study on the Neuro-Fuzzy Models and the Traditional Models of Bankruptcy Prediction
- Analysis of India Outbound FDI Determinants Using Gravity Model Approach.
Timeline
Director - Customer Success
Aviso AI
05.2024 - Current
Data Solutions Consultant
data.ai (Now Sensor Tower)
11.2022 - 03.2024
Associate
Better
11.2020 - 11.2022
Assistant Professor
YMCA University of Science & Technology
07.2019 - 09.2020
Doctor of Philosophy - PhD - Artificial Intelligence and Machine Learning
Jamia Millia Islamia University
Master of Business Administration (MBA) - Finance And Marketing
Jamia Millia Islamia University
Bachelor of Science - Computer Science
Miranda House, Delhi University
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