Zohar Shaikh
Collection Team Leader
Navi Mumbai (M Corp.)
Summary
Dynamic Collection Team Leader at TrueEge Innovation, adept at driving recovery performance and achieving targets. Skilled in negotiation and conflict resolution, I successfully trained teams and enhanced productivity. My data analysis and reporting expertise facilitated informed decision making leading to improved collection outcomes and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Collection Team Leader
TrueEge Innovation
02.2024 - Current
- Led and supervised a team of collection executives to achieve monthly recovery targets, and improve recovery performance.
- Contacted customers to collect outstanding payments through calls, follow-ups, and negotiated repayment or installment plans.
- Actively monitored overdue accounts, and ensured timely follow-ups for pending payments.
- Trained and mentored new employees on collection methods, documentation requirements, and performance strategies.
- Monitored team performance, call quality, and daily collection activities to ensure productivity and efficiency.
- Prepared and maintained MIS reports, and shared collection performance updates with management.
- Handled escalated customer cases and resolved payment-related issues professionally.
- Maintained accurate records of customer interactions, payment commitments, and follow-ups in the system.
- Worked with legal resources and recovery teams to manage default and high-risk cases.
- Ensured compliance with company policies and collection procedures.
Education
No Degree -
Urdu Muncipal School
Kopar Khairane, Navi Mumbai 04.2001 -
Skills
Team Leadership
Communication Skills
Problem Solving
Decision Making
Negotiation Skills
Customer Handling
Time Management
Performance Monitoring
Data Analysis
Report Preparation (Daily / Weekly MIS)
Conflict Resolution
Certification
SSC (10th Pass) – Maharashtra Board – 2018
Timeline
Collection Team Leader
TrueEge Innovation
02.2024 - Current
SSC (10th Pass) – Maharashtra Board – 2018
03-2018
No Degree -
Urdu Muncipal School
04.2001 -