Zoya Parkash Singh

• Dealt issues with installation of Windows Updates (Cumulative, monthly rolls-ups, Security Updates and hotfixes), OS Upgrades, OS Deployments (manual OS installation using an ISO and issues with Component Store Corruption.

• Enterprise level troubleshooting and logs analysis on Windows Server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client (Win 7, Win 10)

• Basic Knowledge on DNS, DHCP and Active Directory.

• Good understanding on concepts of M365 administration.

• Assisted customers to configure and manage Windows Update using GPOs and registry settings.

Also, worked with Team Leads and dealt with escalations resources when required.

• Responsible for network planning and/or design process, ability to identify, analyze and resolve basic planning/design requirements.
• Assisted with implementation and support of network monitoring tools.
• Provided comprehensive training to junior engineers, fostering a culture of growth and continuous learning within the team.
• Coordination with Planner and Technical teams for resolution to achieve the best possible route for the given circuit.

• Ensured timely deliveries to client's satisfaction while maintaining clear communication channels between internal departments.
• Improved sales team productivity, coordinating schedules and appointments for potential clients.
• Assisted in achieving sales targets, monitoring progress against goals, and identifying areas for improvement.
• Developed strong client relationships through prompt communication and excellent service quality.

• Retaining, adding the services of the customer accounts and check customer’s billing accounts for the availed services.

• Analyzing errors on the basis whether customer is getting the appropriate services according to their service packages or not.

• Channeling the customer's requests and issues to further departments and to management if required.