Zubair Shiekh
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Senior Accounts Manager
Genpact India
11.2023 - Current
- Received queries from sellers related to account suspension, account compromise and refunds.
- Helped clients to whitelist new products on the website and explain policies to them.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
Account Manager
Amazon Web Services
04.2022 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Set up meetings on Amazon Chime with clients to explain details of the issue and how to resolve it.
- Held meetings with internal technical engineers and clients together to conclude the customer query and resolve it.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Technical Customer Support Associate
Amazon Web Services
06.2020 - 04.2022
- Created, prepared, and delivered team reports.
- Assisted customers globally with account and billing related queries..
- Initiated follow-up phone calls to clients concerning resolved issues to enhance platform experience.
- Collaborated with multiple internal teams to resolve customer issues.
- Supported team with knowledgeable administrative assistance.
- Assisted customers update their account related information, choose best service plans and maintain account activity.
Education
B.tech - Civil Engineering
Lovely Professional University, Jalandhar Punjab.
Punjab India09.2018
Skills
- Account Management
- Account Updating
- Appointment Setting
- Client Relationship Management
- Attention to Detail
- Customer Service
- Staff Management
- Computer Proficiency
- Staff Training
- Billing Adjustments
- Bill Splits
- Customer Guidance
Accomplishments
Promoted to Account manager position internally within period of 21 months at Amazon.
Remained in top 10% employees on a global level for 3 months based on performance metrics.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Senior Accounts Manager
Genpact India
11.2023 - Current
Account Manager
Amazon Web Services
04.2022 - 08.2023
Technical Customer Support Associate
Amazon Web Services
06.2020 - 04.2022
B.tech - Civil Engineering
Lovely Professional University, Jalandhar Punjab.
Similar Profiles
ABHINITA GHOSHABHINITA GHOSH
Assistant Vice President at Genpact IndiaAssistant Vice President at Genpact India
Sweta SrivasatavSweta Srivasatav
Accounts Payable Analyst at Genpact IndiaAccounts Payable Analyst at Genpact India
Arunbagawath P AArunbagawath P A
PRINCIPAL CONSULTANT at Genpact IndiaPRINCIPAL CONSULTANT at Genpact India