
Dynamic Senior Captain with extensive experience at Goat Restaurant, excelling in operational planning and team management. Proven track record in enhancing customer relations and training staff, leading to improved service quality. Adept at multitasking and resolving complaints, fostering a positive dining experience while maintaining high hygiene standards.
Supervised daily restaurant operations and ensured smooth service
Managed staff and coordinated team duties on the floor
Provided excellent customer service and handled guest queries
Took and monitored orders to ensure timely service
Maintained hygiene and cleanliness standards
Trained and guided junior staff members
Resolved customer complaints in a professional manner
Customer Service Excellence
Team Leadership & Staff Management
Communication Skills
Order Taking & Service Handling
Problem Solving
Time Management
Guest Handling & Satisfaction
Basic Billing / POS Knowledge
Hygiene & Safety Standards
Multitasking