Zubia Rais
Moradabad
Summary
Proven track record in enhancing customer satisfaction and reducing complaints, as demonstrated at Altamash Corporation. Skilled in objection handling and call quality, with a knack for building rapport and maintaining high service standards. Excelled in a fast-paced environment, showcasing strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Tele Caller
Altamash Corporation
Moradabad Kapoor Company Road
05.2024 - Current
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
- Enhanced communication skills through regular training sessions and workshops offered by the organization.
Receptionist
KGN Institute
Moradabad
04.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Maulana Azad Girls Inter College
Moradabad Katghar Station Skills
- Objection handling
- Follow-up calls
- Call quality
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Tele Caller
Altamash Corporation
05.2024 - Current
Receptionist
KGN Institute
04.2021 - 11.2022
Maulana Azad Girls Inter College