Zugamie Brahma
Gurugram
Summary
Experienced program manager specializing in stakeholder engagement and conflict resolution. Committed to improving customer experiences and streamlining program delivery. Proven account manager with strong capabilities in customer relationship management and financial oversight, adept at negotiating payment terms and resolving billing issues. Seeking to utilize these competencies to enhance service delivery.
Overview
1
1
year of professional experience
Work History
Program Manager
Great Learning
Gurugram
06.2025 - 09.2025
- Facilitated communication between stakeholders and learners to enhance program clarity.
- Supported curriculum development through feedback collection from participants and instructors.
- Collaborated with team members to optimize program delivery processes.
- Responded to inquiries from potential learners regarding course details and enrollment.
- Worked with team members, ensuring achievement of targets within deadlines.
- Generated and delivered reports, presentations, and status updates for program reviews.
- Reviewed customer feedback regularly to identify improvement areas in service delivery.
Account Manager
Encore Capital (MCM)
Gurugram
04.2024 - 06.2025
- Managed customer accounts, ensuring timely payments and effective resolution of disputes.
- Communicated with clients to negotiate payment arrangements and settle outstanding accounts.
- Assisted customers in resolving billing issues affecting payment capabilities.
- Escalated complex cases requiring special attention for timely resolution.
- Negotiated repayment plans to guarantee on-time payments from customers.
- Maintained comprehensive records of all collection activities, including correspondence and payments received.
Education
Master of Arts - Public Administration
IGNOU
New Delhi11-2019
Bachelor of Arts - History
Hindu College (DU)
New Delhi 04-2016
Skills
- Program management
- Stakeholder communication
- Customer account management
- Dispute resolution
- Client negotiation
- Customer relationship management
- Negotiation strategies
- Relationship building
- Delinquency prevention
- Financial management
Timeline
Program Manager
Great Learning
06.2025 - 09.2025
Account Manager
Encore Capital (MCM)
04.2024 - 06.2025
Master of Arts - Public Administration
IGNOU
Bachelor of Arts - History
Hindu College (DU)