ZUHAIB SHAKEEL
New Delhi
Summary
Transformational leader with 18 years of experience in digital and AI initiatives across BFSI, insurance, and fintech sectors. Directed multi-year portfolios valued at $15M–$45M, achieving significant productivity gains and operational efficiencies. Skilled in developing CXO execution frameworks and AI governance models that align innovation with compliance and business resilience.
Overview
18
18
years of professional experience
10
10
Certification
Work History
Transformation Lead – Enterprise Digital & AI Programs
Tata Consultancy Services (TCS)
Noida
12.2022 - Current
- Lead enterprise digital, AI, and workplace transformation programs for regulated global clients across BFSI and insurance portfolios valued at $20M–$45M.
- Governed Microsoft Copilot and automation adoption for 2,000–5,000 enterprise users, achieving 18–25% productivity uplift.
- Developed CXO decision and portfolio governance frameworks, reducing approval cycles by 30–40%.
- Designed enterprise PMO operating models enabling 100% audit traceability.
- Enhanced milestone adherence by 20–30% across transformation portfolios.
Project Manager / Senior Project Consultant
MetLife Global Operations Support Center
Noida
08.2015 - 11.2022
- Led workflow modernization initiatives for 1,000+ users, enhancing operational efficiency.
- Collaborated with business and IT teams to stabilize digital platforms, ensuring system reliability.
- Improved execution velocity by 20–30%.
- Improved process compliance by 20–30%.
- Reduced service turnaround time by 15–25%, improving customer satisfaction.
Team Leader – Banking Operations
FIS Global
Gurugram
04.2012 - 05.2015
- Streamlined processing to enhance efficiency by 15–25%.
- Enhanced operational controls and governance to ensure compliance and service quality.
- Supported global banking workflow transition at headquarters to facilitate smoother operations.
Early Career – Operations, Transitions & Process Excellence
Convergys/EXL
10.2007 - 03.2012
- Implemented continuous improvement and transition initiatives to enhance operational efficiency.
- Achieved 10–20% productivity gains through targeted operational strategies.
Education
Bachelor of Business Administration (Honors) - International Business
Executive Certificate in Leadership & Change - Leadership & Change
Indian Institute of Management (IIM)
Skills
- Digital Transformation
- AI Enablement
- Microsoft Copilot
- Enterprise Platforms
- Digital Workplace
- IT Service Management
- Automation & Workflow Digitization
- Data Governance & Dashboards
- Operating Models
- Vendor & Cost Governance
Certification
- PRINCE2 Agile Practitioner
- SAFe 5 Agilist
- ITIL 4 Foundation
- Lean Six Sigma Yellow Belt
- Microsoft 365 Copilot Certification
- Generative AI for Business Leaders
Open To
GCC
Accomplishments
- Led multi-year transformation portfolios valued between $15M–$45M, delivering:
- 18–30% productivity uplift
- 20–35% delivery predictability improvement
- 12–25% operational cost optimization
- 25–40% reduction in manual workflows
Technology And Transformation Skills
- Digital Transformation
- AI Enablement
- Microsoft Copilot
- Enterprise Platforms
- Digital Workplace
- IT Service Management
- Automation & Workflow Digitization
- Data Governance & Dashboards
- Operating Models
- Vendor & Cost Governance
Signature Capabilities
- CXO Governance & Execution
- AI Governance & Adoption (Microsoft Copilot)
- Enterprise PMO & Portfolio Control
- Digital Workplace & Automation
- Operating Model Redesign
- Regulated Program Delivery
- Productivity & Cost Optimization
- Global Stakeholder Leadership
Timeline
Transformation Lead – Enterprise Digital & AI Programs
Tata Consultancy Services (TCS)
12.2022 - Current
Project Manager / Senior Project Consultant
MetLife Global Operations Support Center
08.2015 - 11.2022
Team Leader – Banking Operations
FIS Global
04.2012 - 05.2015
Early Career – Operations, Transitions & Process Excellence
Convergys/EXL
10.2007 - 03.2012
Bachelor of Business Administration (Honors) - International Business
Executive Certificate in Leadership & Change - Leadership & Change
Indian Institute of Management (IIM)