Zulfekar Ali Ahmed
IT & Networking Specialist
Greater Noida,UP
Summary
Seasoned cybersecurity leader and network security architect with 24 years of demonstrated expertise across defense and banking sectors. Proven track record in designing and implementing enterprise-wide security frameworks, managing critical IT infrastructure, and ensuring regulatory compliance. Combines strategic military experience from the Indian Air Force with commercial banking sector insights to deliver robust security solutions. Expert in threat detection, incident response, and risk management, with deep knowledge of encryption technologies and network access control systems. Known for building resilient security architectures while balancing operational efficiency and risk mitigation.
Overview
24
24
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Technical Operations Specialist - Customer Service
PUNJAB & SIND BANK (Govt of India Undertaking)
07.2021 - Current
- Serves as technical point-of-contact for branch IT operations while fulfilling Senior CSA duties, managing day-to-day network troubleshooting, coordinating with central IT for security implementations, and maintaining 99.9% system uptime for critical banking services
- Streamlined branch security protocols by implementing standardized IT security practices, training 50+ staff on cyber hygiene and digital banking security, reducing security incidents by 40% while ensuring smooth customer service operations
- Coordinates between branch operations and IT teams for system upgrades, security patches, and technical issue resolution, maintaining dual responsibility for customer service excellence and technical operations stability
Warrant Officer - Incharge IT Networking
INDIAN AIR FORCE
06.2001 - 06.2021
- Led nationwide deployment of AFNET (Air Force Network) infrastructure across 100+ IAF stations, orchestrating collaboration between BSNL and HCL teams, resulting in 99.9% network uptime and secure communication channels for 150,000+ personnel
- Managed end-to-end security implementation for critical defense communication infrastructure covering 7 air bases, implementing encryption protocols and reducing security incidents by 75% over 3 years
- Spearheaded Network Operations Center (NOC) operations for Northern Command, monitoring and maintaining SATCOM networks, fiber optic infrastructure, and radio communications serving 25,000+ users with 24/7 availability
- Designed and implemented comprehensive network access control (NAC) policies across 15 strategic installations, reducing unauthorized access attempts by 90% and achieving zero security breaches during tenure
- Trained and led teams of 50+ IT personnel in network operations, security protocols, and incident response, achieving 100% certification completion rate and reducing mean time to resolution (MTTR) by 60%
- Established and managed disaster recovery sites for mission-critical systems across 3 geographic locations, conducting quarterly drills and ensuring
Education
MBA - IT
SIKKIM MANIPAL UNIVERSITY
07-2015
Bachelor of Arts - Public Administration
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
New Delhi 04.2001 - 01.2003
Associate Degree - Science
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
08-2013
Diploma - Electronics Engineering
CTI, INDIAN AIR FORCE
06-2003
Certificate in Security Management - Security Management of Strategic Installation
Indira Gandhi National Open University
New Delhi 04.2001 -
Diploma in Electronics -
Indira Gandhi National Open University
New Delhi 04.2001 -
Skills
Network Security Architecture
Certification
IBM Cyber Security Analyst Professional Certification, Cisco Introduction to Cyber Security, CCNA & Advanced Routing - CMS Computer Institute, Strategic Installation Security Management - IGNOU, Digital & SATCOM with AFNET - Indian Air Force, Optical Fiber Cable Operations & Maintenance - ITI Ltd, Communication Equipment Specialist - ADGES Training Institute, IAF, AFNET SATCOM Project - Tatanet & HCL, Quick Reaction Team (QRT) - 54 ASP, Indian Air Force
Skills
Network Security Architecture, Access Control (NAC), Firewall Management, SIEM, LAN/WAN Administration, VPN, Encryption, Security Compliance, Threat Detection, Incident Response, Risk Assessment, Security Audits, SATCOM Systems, Fiber Optic Networks, Server Management, Disaster Recovery, Business Continuity, High Availability Systems, TCP/IP, Routing & Switching, Network Monitoring & Troubleshooting, Military Communication Systems, AFNET Infrastructure, Digital Communications, RBI Guidelines, PCI DSS, Banking Security Protocols, Team Leadership, Technical Training, Project Management, Security Tools: Network Monitoring, SIEM, Vulnerability Assessment, Microsoft Suite: Windows Server, Active Directory, Group Policy, Enterprise Systems: Backup Solutions, Network Performance Tools
Timeline
Technical Operations Specialist - Customer Service
PUNJAB & SIND BANK (Govt of India Undertaking)
07.2021 - Current
Warrant Officer - Incharge IT Networking
INDIAN AIR FORCE
06.2001 - 06.2021
Bachelor of Arts - Public Administration
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
04.2001 - 01.2003
Certificate in Security Management - Security Management of Strategic Installation
Indira Gandhi National Open University
04.2001 -
Diploma in Electronics -
Indira Gandhi National Open University
04.2001 -
IBM Cyber Security Analyst Professional Certification, Cisco Introduction to Cyber Security, CCNA & Advanced Routing - CMS Computer Institute, Strategic Installation Security Management - IGNOU, Digital & SATCOM with AFNET - Indian Air Force, Optical Fiber Cable Operations & Maintenance - ITI Ltd, Communication Equipment Specialist - ADGES Training Institute, IAF, AFNET SATCOM Project - Tatanet & HCL, Quick Reaction Team (QRT) - 54 ASP, Indian Air Force
MBA - IT
SIKKIM MANIPAL UNIVERSITY
Associate Degree - Science
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Diploma - Electronics Engineering
CTI, INDIAN AIR FORCE
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