Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Software
Timeline
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Muhammad Zia Ul Haq

Muhammad Zia Ul Haq

People Manager, LEAN Enthusiast, Change Agent

Summary

- Accomplished People Manager with a talent for building high-performing teams.

- Results-oriented driving employee engagement and organizational success.

- Experienced in talent development and performance management.

- Focused on building a culture of continuous improvement.

- Change management and transforming organizational effectiveness.

Overview

11
11
years of professional experience

Work History

Assistant Operations Manager

S&P Global Market Intelligence
Islamabad
08.2020 - Current
  • Led successful implementation and improvement of Transcription workflow.
  • Managed staff performance, aligning with organizational goals.
  • Produced comprehensive reports for senior management meetings.
  • Provided timely feedback and mentorship, driving quality improvement.
  • Maintained expertise in content and internal tools for efficiency.
  • Utilized LEAN and Automation tools to optimize processes.
  • Proactively addressed quality issues, ensuring high standards.
  • Effectively managed data and promptly resolved client queries.
  • Conducted impactful development reviews and appraisals.
  • Spearheaded automation initiatives as Automation Lead.
  • Led Engagement Committee, fostering a positive work culture.

Lead Data Analyst

S&P Global Market Intelligence
Islamabad
11.2016 - 07.2020
  • Received consistent positive feedback from clients for delivering high-quality transcripts with 99% accuracy
  • Identified and implemented process improvements that reduced transcription errors by 15% and increased efficiency by 20%
  • Led a successful LEAN project that reduced waste in the transcription workflow, resulting in a 30% reduction in turnaround time
  • Mentored and trained new team members, resulting in their accelerated onboarding and improved performance.
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
  • Created dashboards to monitor and track key performance indicators.

Data Analyst

S&P Global Market Intelligence
Islamabad
06.2013 - 10.2016
  • Demonstrated exceptional attention to detail, ensuring accurate and reliable data entry within tight deadlines
  • Developed and implemented new data validation procedures, resulting in a 25% improvement in data accuracy
  • Proactively identified and resolved data discrepancies, significantly improving the overall quality of data tracked by the department
  • Received recognition for outstanding performance and awarded the "Employee of the Year" for consistently meeting and exceeding targets.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.

Student Advisor

Bahria University
Islamabad
02.2012 - 05.2013
  • Developed and implemented individualized academic plans for students.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Advocated for students to access available resources.
  • Educated students on college admissions process and scholarship requirements.
  • Collaborated with parents and teachers to help students reach potential.
  • Empowered students through counseling and skill-building exercises.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.

Education

Bachelor of Science - Geophysics

Bahria University
Islamabad, Pakistan
09.2006 - 2010.07

Higher Secondary School Certificate - Engineering (Pre-Engineering)

Fazaia Inter College
Kallar Kahar, Pakistan
08.2004 - 2006.06

Secondary School Certificate - Science Education

Chinar Army Public School & College
Murree, Pakistan
04.2002 - 2004.04

Skills

    Project Management

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Accomplishments

  • Implemented new Transcription workflow, boosting productivity by 20% and improving quality.
  • Introduced performance management system, increasing employee performance and engagement by 15%.
  • Streamlined processes, reducing costs by 10% and efficiency increased by 25%.
  • Awarded "Manager of the Year for 2022" for exceptional leadership and surpassing targets.
  • Led successful LEAN project, achieving 30% reduction in turnaround time.
  • Ensured accurate data entry within tight deadlines, showcasing exceptional attention to detail.
  • Recognized as "Employee of the Year 2021" for consistent target achievement.
  • Empowered students as Student Advisor, helping identify academic goals.

Interests

Dashboards & Reporting

People Development

Traveling

Chess

Self Taught Auto Mechanic

Software

Tableau

MS Excel

Microsoft Windows Troubleshooting

Android Development

Python

Appian Workflow Management Software

Timeline

Assistant Operations Manager

S&P Global Market Intelligence
08.2020 - Current

Lead Data Analyst

S&P Global Market Intelligence
11.2016 - 07.2020

Data Analyst

S&P Global Market Intelligence
06.2013 - 10.2016

Student Advisor

Bahria University
02.2012 - 05.2013

Bachelor of Science - Geophysics

Bahria University
09.2006 - 2010.07

Higher Secondary School Certificate - Engineering (Pre-Engineering)

Fazaia Inter College
08.2004 - 2006.06

Secondary School Certificate - Science Education

Chinar Army Public School & College
04.2002 - 2004.04

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Muhammad Zia Ul HaqPeople Manager, LEAN Enthusiast, Change Agent