With extensive experience in payment investigations, I excel at evaluating compliance issues and delivering effective solutions. I am proactive, customer-focused, and committed to contributing to an inclusive environment.
Overview
21
years of professional experience
Work History
JPMorgan Chase Bank
Team Lead
08.2023 - Current
Job overview
Handling various work as allocation of cases to team members and ensure the same has been completed before EOD
Preparation of various MIS reports at EOD
Managing team of 6 people in problem resolving and teaching them process related assignment.
Handling MCAS and Toronto process
Processing domestic and international wire transfers, including incoming and outgoing transactions
Conduct regular performance evaluations, providing constructive feedback and coaching to enhance team performance
Authorize payments, ensuring accuracy and error prevention
Train new joiners as a Buddy Trainer, providing guidance and on boarding support
Hexaware BPS LTD
Team lead
11.2018 - 07.2023
Job overview
Expertise in Cash Management, extensive background on SWIFT, Funds Transfer, Payment Processing, Funds Transfer Investigations, Nostro Reconcilements, People Management and Client Engagement.
Expert in managing team, review performance on periodical basis to achieve individual & unit targets.
Ability to quickly grasp client’s requirements and accordingly deliver the solution
Handled a team of 8 people and taking care of their BAU activities
Monitoring complete team’s day to day activities and monthly reports along with one to one sessions regarding process related doubts and ensuring to achieve key metrics like ADR, timely resolutions of cases and re-open percentage.
Tata Consultancy Services LTD
07.2006 - 10.2018
Job overview
Worked in Global Transaction Services which handles Investigation with Multi CCY across globe and EUR GBP CHF currency for Citibank European branches London, Dublin, Jersey, Frankfurt, Amsterdam, Paris, Brussels, Stockholm, Milan.
Handling Funds Transfer Investigations for the Financial Institutions and Corporate Clients of CITIBANK London, Dublin, Amsterdam, Paris, Brussels, Milan, Stockholm, Frankfurt and New York.
Analysis of Payment flow and Investigation of funds transfers on various backgrounds involving various Swift Types MT103, MT202, Serial, Direct and Cover Payments, EBA, TARGET2, SEPA, CHIPS & FED.
Contacting Banks and Financial Institutions by Swift Messaging systems such as MT 199/299/999/192/292.
Analysing and rectifying flaws while transferring funds and also screening and identifying the correctness of payments so that neither any Funds Transfer nor a communication reaches a Specially Designated National categorized in the OFAC and US Compliance.
Reconciliation of Nostro/Vostro accounts of Citibank for the Cash management department, following up with street banks at the time of non receipt of funds, liaising with internal departments like FX, Trade, Interest rate swaps, Tampa, Dividends.
Monitoring and resolving all the queries escalated by Citibank Clients as well as counterparties involved in payments in most efficient and timely manner.
Handling all currencies across the globe.
Authorizing Payments in a more qualitative way by capturing and preventing all kinds of errors
Managing daily activities by using internal systems - MS Office, knowledge on applications like Global Payplus, CITRIX, Recon, Flex cube, Pega Reach, PRPC (Pega Rules Process Commander).
Work as a team to achieve the KEY parameters like ADR, Timely resolution and Reopen percentage
Additional Responsibilities
ICICI Lombard General Insurance
Back Office Executive
10.2005 - 06.2006
Job overview
Preparing Bank Reconciliation Statement.
Preparing Policy wise Recon
Checking balances and fund transfers by net banking
Updating TDS related data.
Job Profile
MCS LTD
Graduate Trainee
08.2004 - 09.2005
Job overview
Handling queries of investors, SEBI, NSE, BSE.
Checking & Scrutinizing the Application from the Investors
Resolving the queries refund & Allotment of shares
Education
Thakur College
B. Com
03.2003
University Overview
Successfully Completed
GPA: Pass Class
S.N.College
H.S.C
03.2000
University Overview
Successfully Completed
GPA: Second Class
St Mary's School
S.S.C
03.1998
University Overview
Successfully Completed
GPA: First Class
Languages known
English, Marathi and Hindi
Hobbies
Hobbies
Listening to Music and Playing Badminton
Accomplishments
Accomplishments
Received Super Star Award for month – April 2025 – JP Morgan Chase
Received above and beyond achievement award for year 2021 – Hexaware BPS LTD
Senior Vice President / Southwest Middle Market Sales Manager at JPMorgan Chase Bank, JPMorgan ChaseSenior Vice President / Southwest Middle Market Sales Manager at JPMorgan Chase Bank, JPMorgan Chase