SRIRAM KAGGALIPURA RAMESH
Bangalore
Summary
Dynamic People Manager with over 9 years of extensive experience in customer success and business operations, dedicated to enhancing organisational growth. Proven ability to cultivate high-performance cultures, streamline operational processes, and implement data-driven strategies that elevate customer experiences. Expertise in project management, customer relationship management, and fostering cross-functional collaboration to achieve strategic goals. Passionate about mentoring talent and driving engagement in fast-paced environments, contributing to lasting success and innovation. Committed to transforming challenges into opportunities for improvement while ensuring exceptional client satisfaction.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Digital Supply Chain Manager II, Partner Operation
Prime Video & Amazon MGM Studios
05.2025 - Current
- Managed operational performance and strategic partnerships with third-party studios, content distributors, and fulfillment vendors globally
- Led digital supply chain optimization, via workflow standardization and process improvement for multi-platform content delivery
- Developed and tracked key performance metrics, producing quarterly and monthly business reviews for leadership
- Managed high-priority escalations across business units, coordinating with global teams across different time zones
- Introduced Quality mechanism for content delivery
RCO Manager II, Escalations
Amazon
08.2022 - Current
- Single-threaded owner of two programs, leading executive (L8+) escalation write-ups, identifying root causes, and working with Product and tech teams to implement preventative actions.
- Successful leadership and development of a team of executive escalation specialists and managers based out of Europe, India, Ireland, and Costa Rica.
- Create and monitor metrics to track compliance, process effectiveness, and define the cadence of reporting to businesses and stakeholder groups.
- Identify opportunities for process improvement within operations, and work with relevant teams to drive change.
- Leading performance and business reviews for the escalations program.
Business Operations Specialist (B2B)
Aurigo Software Technologies
06.2021 - 08.2022
- Project Manage company website. Work with the vendor team to keep the company website
- Project manage Google AdWords with the Google AdWords consultant Lead generation from LinkedIn Ads
- Implement Salesforce as the go-to CRM system for the organization.
- Assist in the miscellaneous assignments as directed by the Director of operations and industry liaison
Lead, Client Operations
LitmusWorld
12.2019 - 03.2021
- As an Operations Lead, I was responsible for the Cx and Ex client projects/campaigns
- Experience in handling accounts accounts such as Canara HSBC OBC Life Insurance, Magma FinCorp, Asian Paints, SBI General, Raymond and upGrad
- Played a key role in implementing UpGrad's pilot project. This smooth implementation resulted in UpGrad signing a year long contract.
- Accountable for client satisfaction/happiness. Assist clients to use the products and services and keep them updated about new features- Up-selling.
Sr. Investigation Specialist
Amazon
08.2016 - 12.2019
- Overseeing operations of UK Finance Bill and VNTD (VAT Notice Take- Down) policy change
- Working closely with the Global Account Management team to provide a better customer experience for selling partners
Education
Executive MBA -
Dayanand Sagar University
03.2023
BBA - undefined
Ramaiah collage of Arts, Science and Commerce
06.2016
Skills
Team Management
Timeline
Digital Supply Chain Manager II, Partner Operation
Prime Video & Amazon MGM Studios
05.2025 - Current
RCO Manager II, Escalations
Amazon
08.2022 - Current
Business Operations Specialist (B2B)
Aurigo Software Technologies
06.2021 - 08.2022
Lead, Client Operations
LitmusWorld
12.2019 - 03.2021
Sr. Investigation Specialist
Amazon
08.2016 - 12.2019
BBA - undefined
Ramaiah collage of Arts, Science and Commerce
Executive MBA -
Dayanand Sagar University
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