SRIRAM KAGGALIPURA RAMESH
Bangalore
Summary
Dynamic People Manager with over 9 years of extensive experience in customer success and business operations, dedicated to enhancing organisational growth. Proven ability to cultivate high-performance cultures, streamline operational processes, and implement data-driven strategies that elevate customer experiences. Expertise in project management, customer relationship management, and fostering cross-functional collaboration to achieve strategic goals. Passionate about mentoring talent and driving engagement in fast-paced environments, contributing to lasting success and innovation. Committed to transforming challenges into opportunities for improvement while ensuring exceptional client satisfaction.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Digital Supply Chain Manager II, Partner Operation
Prime Video & Amazon MGM Studios
05.2025 - Current
- Managed operational performance and strategic partnerships with third-party studios, content distributors, and fulfillment vendors globally
- Led digital supply chain optimization, via workflow standardization and process improvement for multi-platform content delivery
- Developed and tracked key performance metrics, producing quarterly and monthly business reviews for leadership
- Managed high-priority escalations across business units, coordinating with global teams across different time zones
- Introduced Quality mechanism for content delivery
RCO Manager II, Escalations
Amazon
08.2022 - Current
- Single-threaded owner of two programs, leading executive (L8+) escalation write-ups, identifying root causes, and working with Product and tech teams to implement preventative actions.
- Successful leadership and development of a team of executive escalation specialists and managers based out of Europe, India, Ireland, and Costa Rica.
- Create and monitor metrics to track compliance, process effectiveness, and define the cadence of reporting to businesses and stakeholder groups.
- Identify opportunities for process improvement within operations, and work with relevant teams to drive change.
- Leading performance and business reviews for the escalations program.
Business Operations Specialist (B2B)
Aurigo Software Technologies
06.2021 - 08.2022
- Project Manage company website. Work with the vendor team to keep the company website
- Project manage Google AdWords with the Google AdWords consultant Lead generation from LinkedIn Ads
- Implement Salesforce as the go-to CRM system for the organization.
- Assist in the miscellaneous assignments as directed by the Director of operations and industry liaison
Lead, Client Operations
LitmusWorld
12.2019 - 03.2021
- As an Operations Lead, I was responsible for the Cx and Ex client projects/campaigns
- Experience in handling accounts accounts such as Canara HSBC OBC Life Insurance, Magma FinCorp, Asian Paints, SBI General, Raymond and upGrad
- Played a key role in implementing UpGrad's pilot project. This smooth implementation resulted in UpGrad signing a year long contract.
- Accountable for client satisfaction/happiness. Assist clients to use the products and services and keep them updated about new features- Up-selling.
Sr. Investigation Specialist
Amazon
08.2016 - 12.2019
- Overseeing operations of UK Finance Bill and VNTD (VAT Notice Take- Down) policy change
- Working closely with the Global Account Management team to provide a better customer experience for selling partners
Education
Executive MBA -
Dayanand Sagar University
03.2023
BBA - undefined
Ramaiah collage of Arts, Science and Commerce
06.2016
Skills
Team Management
Project Management
Business Processes
Google AdWords
Customer Experience
Customer Account Management
Stakeholder Management
Timeline
Digital Supply Chain Manager II, Partner Operation
Prime Video & Amazon MGM Studios
05.2025 - Current
RCO Manager II, Escalations
Amazon
08.2022 - Current
Business Operations Specialist (B2B)
Aurigo Software Technologies
06.2021 - 08.2022
Lead, Client Operations
LitmusWorld
12.2019 - 03.2021
Sr. Investigation Specialist
Amazon
08.2016 - 12.2019
BBA - undefined
Ramaiah collage of Arts, Science and Commerce
Executive MBA -
Dayanand Sagar University