Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
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Srijan Sharan

Summary

Certified Fraud Examiner and experienced Assistant Manager with a strong background in KYC, KYB, sanction screening, and fraud investigation. B2 Spanish certified, possessing excellent language skills. A detail oriented professional committed to maintaining the highest standards of quality and contributing to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager - Operations

EXL
Gurgaon
10.2023 - Current
  • Lead a diverse team of 22 FTEs across two lines of business: personal loans and card disputes, managing high-volume, time-sensitive investigations while maintaining ~97% accuracy rate, exceeding the SLA of 95%.
  • Oversee the creation and submission of Unusual Activity Reports (UARs) for personal loan transactions, enhancing the bank's AML compliance efforts and contributing to the early detection of potential financial crimes, while also ensuring compliance with Reg E for dispute resolution.
  • Conduct and lead candidate interviews, effectively expanding the team with skilled professionals who contribute to maintaining high-quality investigation standards.
  • Facilitated dynamic weekly client discussions to showcase the team’s progress, highlight quality benchmarks, outline the strategic roadmap ahead, and collaboratively tackle emerging challenges.
  • Promoted collaboration by fostering a cohesive work environment and facilitating professional development and knowledge sharing among team members.

Consultant

Shieldify
Remote
03.2024 - Current
  • Freelance as a Spanish Chargeback Expert, specializing in translating visa application documents for South American clients and creating representment documentation for bank dispute.

Assistant Manager - QA

bluCognition
Pune
04.2023 - 10.2023
  • Supervised a diverse transactional Quality Assurance team consisting of 8 skilled QA analysts, overseeing different processes including Fraud Detection, KYC Compliance, KYB Verification, Sanction Screening & AML Mitigation, and underwriting operations
  • Effectively overseeing their activities, ensuring adherence to quality standards, and driving continuous improvement initiatives to enhance overall operational efficiency
  • Efficiently managed a team of professionals by allocating cases, closely monitoring SLA adherence, and providing effective team management, resulting in streamlined operations, and consistently exceeding performance targets
  • Demonstrated exceptional communication skills in effectively liaising with external clients to understand and cater to their specific requirements, ensuring a high level of client satisfaction.

Senior Analyst Fraud Review/Chargeback (Spanish)

bluCognition
Pune
03.2022 - 03.2023
  • Monitoring transactional records to identify unauthorized transactions
  • Resolving Fraudulent tickets as per the SOPs after a thorough Fraud investigation
  • Collaboration with the respective banks to resolve the respective credit card chargebacks and provide evidence to contest or accept the chargeback
  • Taking daily sessions with fellow investigators to resolve their query and doubts and mentoring new hires batch
  • Performing detailed fraud investigations on Customer and Merchant accounts to eliminate any kind of Identity theft or Account takeover
  • Conducting weekly audits and providing feedback to the peers
  • Preparation of various weekly and monthly reports that need to be sent to the client such as Utilization Report, Productivity report, Win Loss count, and amount, etc
  • Worked Closely with Senior managers and clients to create SOPs for Chargeback and Fraud tickets
  • Worked Closely with clients to put in some internal controls for their Mexico market which helped monitor the Volume with proper risk controls.

Senior Analyst Compliance/Sanction Screening (Spanish)

bluCognition
06.2021 - 03.2022
  • Undertaking KYC/KYB and collecting and analysing client documents
  • Conducted research for due diligence of Customers and entities (CDD, EDD, SDD)
  • Conducting AML Investigations from beginning to end, including conducting transaction analysis and open source and public records research in various jurisdictions
  • Using SQL to fetch the information through various available databases
  • Knowledge of financial crime regulatory frameworks, inclusive of the BSA Patriot Act, OFAC, and EU Anti Money Laundering Directives
  • Conduct in depth opensource research as part of sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk
  • Generate risk profiles for clients with international needs
  • Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission
  • Providing detailed information needed to file the Suspicious Activity Report (SAR/CTR).

Transaction Risk Investigator (Spanish)

Amazon
06.2019 - 06.2021
  • Investigate suspicious activities and behaviours that could pose a risk to Amazon or our customers in global markets
  • Use a wide range of internet and inhouse tools to research transactions and gather data to make accurate decisions
  • Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
  • Proficiency with handling First part fraud, family fraud, sleeper MO, third party fraud, Victim assisted fraud ID theft, stolen credit card, leaked CC, Customer going bad, and Repeat fraud offender
  • Internal audits and Quality analysis
  • Conducting alert and case investigations using global standard policies, procedures, and tools to meet internal and external regulatory requirements.

Education

Bachelor of Arts - Spanish Language And Literature

Amity University
Noida
06.2019

Skills

  • Fraud Investigations
  • UARs/SAR
  • KYC/KYB/CDD
  • Spanish
  • Project Management
  • Team Management
  • SQL
  • Sanctions Screening
  • Financial Crime Investigation

Websites

Certification

  • Certified Money Laundering Prevention Professional
  • Lean Six Sigma Yellow Belt
  • Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE)
  • Accounting Foundations: Internal Controls, LinkedIn

Awards

Top Performer Six Sigma Training, bluCognition, 07/01/22

Timeline

Consultant

Shieldify
03.2024 - Current

Assistant Manager - Operations

EXL
10.2023 - Current

Assistant Manager - QA

bluCognition
04.2023 - 10.2023

Senior Analyst Fraud Review/Chargeback (Spanish)

bluCognition
03.2022 - 03.2023

Senior Analyst Compliance/Sanction Screening (Spanish)

bluCognition
06.2021 - 03.2022

Transaction Risk Investigator (Spanish)

Amazon
06.2019 - 06.2021

Bachelor of Arts - Spanish Language And Literature

Amity University

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Srijan Sharan