Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Availability
Timeline
Generic

Saba Shah

Mumbai

Summary

Experienced operations and finance professional with over 8 years of experience across Accenture, Marsh & McLennan, and TCS, specializing in general insurance operations, UK pensions, policy servicing, stakeholder management, and financial process execution. Proven expertise in end-to-end death claim processing, retirement operations, and workflow optimization with strong exposure to London Market practices including MRC reviews, LPAN generation, and Bureau submissions via Xchanging. Proficient in Excel, including Macros, advanced formulas, and automation techniques. Hands-on experience in invoice generation, tax calculation, and reconciliation, ensuring process compliance and operational accuracy.

Overview

9
9
years of professional experience

Work History

Business Process Lead

Tata Consultancy Services (TCS)
03.2024 - 03.2025
  • Managed a team of 10 during pilot project, ensuring accreditation and training before golive.
  • Handled end-to-end death claim processing: notification, certification, quoting, and settlement.
  • Conducted daily regression testing and maintained comprehensive test cases.
  • Analyzed defects, coordinated resolutions, and tracked status in collaboration with developers.
  • Facilitated weekly client calls for result reporting and feedback collection.
  • Generated daily reports on testing progress and team performance.
  • Obtained cross-training in retirement processing to support business needs.

Operational Specialist

Marsh & McLennan
09.2021 - 12.2023
  • Handled end-to-end MRC processes including endorsements, billing, and payments.
  • Reviewed MRCs, created LPANs, and completed submissions via Lloyds/Xchanging.
  • Automated global tax updates using macros, reducing effort from 30+ minutes to 10 seconds.
  • Maintained RFT reports and supported process compliance and accuracy.
  • Led rework analysis project and created process maps for improvement.
  • Conducted cross-skilling sessions for individuals across several OPCOs, ensured quality and productivity.
  • Managed stakeholder escalations and resolved issues with root cause analysis.
  • Supervised a team of 8, managed audits, and conducted quality checks for new joiners.

Senior Associate - Insurance Operations

Accenture
06.2016 - 08.2021
  • Supported workflow operations and managed work allocation in insurance processes.
  • Assigned cases, monitored service level adherence, and managed team performance.
  • Assisted new joiners with training and query resolution.
  • Participated in automation initiatives for operational efficiency.
  • Maintained reporting dashboards and updated the OQM tool regularly.

Education

Bachelor of Commerce - Mumbai University

N.E.S Ratnam College
06.2015

Skills

  • Excel (VLOOKUP, Pivot Tables, Macros, Automation)
  • UK Pension Operations (Defined Benefit/Contribution Schemes, Retirement, Death Claims)
  • SAP (Invoice Processing & Reconciliation)
  • Policy Servicing & Bureau Submissions
  • Stakeholder & Client Communication
  • Workflow & Team Management
  • Data Mapping, Analysis & Reporting
  • Taxation (GST Understanding, Global Tax Handling)
  • VBA
  • SQL (Basic Querying, Data Extraction)
  • Excel (Advanced Formulas, Macros, Pivot Tables)
  • Leadership Problem Solving
  • SQL (Basic Query Writing, Data Handling)
  • SAP (Invoice and Payment Reconciliation)
  • Excellent Communication Skill
  • Jira (Defect Tracking)

Languages

English (Fluent)
Hindi (Fluent)
Urdu (Fluent)
Marathi (Basic)

Additional Information - Availability

Available for immediate joining

Timeline

Business Process Lead

Tata Consultancy Services (TCS)
03.2024 - 03.2025

Operational Specialist

Marsh & McLennan
09.2021 - 12.2023

Senior Associate - Insurance Operations

Accenture
06.2016 - 08.2021

Bachelor of Commerce - Mumbai University

N.E.S Ratnam College

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