Summary
Overview
Work History
Education
Skills
Training
Timeline

Bhushankumar Kulkarni

Bangalore

Summary

Experienced technical support specialist with a proven track record in diagnosing and resolving complex technical issues across various industries. Skilled in maintaining high customer satisfaction levels through effective communication and efficient problem-solving. Proficient in troubleshooting software and network issues, with deep knowledge of Windows and MacOS environments.

Overview

7
7
years of professional experience

Work History

Senior Technical Professional

DXC Technologies
08.2020 - 07.2022
  • Company Overview: IT services company specializing in digital services and technology
  • Perform network support for AT&T
  • Resolving user issues through voice process using production tools
  • Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites – Outlook2013, 2016, O365
  • Experience with Skype and MS Teams
  • Enabling Skype dial pad and Skype Federation
  • Enabling teams dial pad and migrating Skype to Teams
  • Managed Amazon Web Services – ELB, EC2, S3, RDS, SNS, CloudWatch
  • Created S3 Buckets and managed policies for S3 Buckets
  • Spearheaded the development of a proprietary software solution
  • IT services company specializing in digital services and technology

Service Desk Technical Analyst

HCL Technologies
08.2019 - 08.2020
  • Company Overview: A global technology and consulting company
  • Responsible for taking incoming calls from users and generating an activity report
  • Worked with users having connectivity issues to various applications and networks
  • Provided real-time support to everyday users of Emails, Password, MS office, IM, VPN, Remote connection issues, Printers, configuration of email in mobile phone, SAP, SharePoint
  • Installation of all types of software and applications
  • Utilized tools like Active Directory, SCCM, MBAM, Quick Assist, RSA
  • Worked on open tickets queue, resolved or followed up with user to resolve the issue
  • Escalated issues beyond on-call resolutions to other teams
  • Assisted new hires with process knowledge
  • Resolved over 95% of technical support tickets within the first contact, enhancing customer satisfaction
  • A global technology and consulting company

Technical Associate

Intuit
09.2022 - 01.1970
  • Company Overview: A financial software company providing solutions for personal and business finance
  • Supporting TurboTax and QuickBooks application-related queries by taking calls and chats through Amazon Connect tool
  • Troubleshooting the Microsoft Office application issues
  • Performing the installation and pushing the software from LANDESK to the user's machine
  • Troubleshooting the issues related to VPN, Office 365 and other system softwares
  • Managing Distribution List (creation, modification, deletion, access, expiry)
  • Managing Generic Mailbox (reset password, create, modify, delete, provide access)
  • Create and maintain user accounts, profiles, security, disk space, and process monitoring
  • Federating domains to communicate with external users using Teams
  • Providing comprehensive technical support for Mac users, addressing hardware and software issues
  • Working with reimaging the Mac OS on Macintosh hard disk
  • A financial software company providing solutions for personal and business finance

Education

B.E. - Computer Science and Engineering

Government Engineering College, Ramanagara
05.2018

Pre-University - PCMB

SMPU College, Dharwad
05.2014

SSLC - undefined

Pragati High School, Harugeri
05.2012

Skills

  • Active Directory
  • AWS
  • ITIL
  • ITSM
  • LanDesk
  • Mac OS
  • VPN
  • Microsoft Office 365
  • Gmail
  • Expert problem solving
  • Application support
  • Technical leadership
  • Ticketing System
  • VMWare
  • VPN
  • Microsoft Office 365

Training

ITIL 4 Managing Professional, Online training for ITIL 4 certification

Timeline

Technical Associate - Intuit
09.2022 - 01.1970
Senior Technical Professional - DXC Technologies
08.2020 - 07.2022
Service Desk Technical Analyst - HCL Technologies
08.2019 - 08.2020
Government Engineering College - B.E., Computer Science and Engineering
SMPU College - Pre-University, PCMB
Pragati High School - SSLC,

Similar Profiles

CREATE PROFILE
Bhushankumar Kulkarni