GOWRI SHANKAR UMAPATHY
Chennai
Summary
Accomplished supply chain professional with 17+ years of experience in end-to-end supply chain operations, procurement, inventory management, logistics administration, service delivery, OTIF performance, order management, and process improvement. Proven expertise in cost optimization, vendor relations, invoice and payment processing, vendor onboarding, terminal coordination, feeder vessel and space allocation management, vessel planning, KPI reporting, internal audits, and cross-functional communication within multinational environments.
Professional in customer service management prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Eppendorf India Pvt, Ltd
Chennai
11.2024 - Current
- Managed end-to-end supply chain operations including procurement, warehouse and inventory management, logistics, supplier performance, order processing, dispatch, audits, cost optimization, and supply continuity.
- Collaborated cross-functionally with production, sales, and finance to align supply chain plans with business objectives through KPIs, dashboards, and process improvements.
- Optimized the WH Operations on WMS Implementation, Segmenting the Products, Stock Audits etc.
Process Manager
Orange Office Technologies
Chennai
01.2024 - 11.2025
- Led and managed a 36-member cross-regional team across Malaysia, Singapore, USA, and UK, overseeing full-cycle supply chain operations including warehouse management and end-to-end operations.
- Drove seamless coordination across regions to optimize costs, improve service levels, and consistently achieve OTIF (On-Time In-Full) performance through process standardization, performance monitoring, and continuous improvement initiatives.
- Optimized the WH Operations on WMS Implementation, Segmenting the Products, Stock Audits etc.
Service Delivery Manager
CMA CGM Global Business Services India
Chennai, India
02.2013 - 12.2023
- Led and managed a 100+ member team supporting Latin American countries, overseeing end-to-end supply chain and service delivery operations.
- Ensured seamless coordination across customer supply chain requirements, international shipping arrangements, 3PL warehousing operations, and system-driven execution using WMS and IMS platforms to deliver full Order-to-Delivery lifecycle performance with a focus on service levels, efficiency, and compliance.
- Key Achievements - KPI's Success, Project Transitions, Process Optimization, FTE Optimization, Cost Reduction, Variance Analysis, Stock Planning with 3PL
Asst. Processing Officer - Logistics Administration
Computer Age Management Services
11.2009 - 12.2012
- Finance, Admin, Warehousing, Logistics Management, WMS
Education
MBA - Finance and Administration
University of Madras
Chennai01.2015
Bachelor of Commerce -
Pachiyappas College
Chennai01.2008
Higher Secondary -
St. Paul's Higher Secondary School
Chennai01.2005
Skills
- Project Transitions
- Operations Management
- Stake Holder Management
- Process Optimization
- IT Implementations
- Customer Relationship Management
- Quality Assurance
- Supply Chain Optimization
- ERP Systems
- Process Improvement
Certification
- Six Sigma Lean
- Transition Management
- SQL
- XML
- Epsilon Intermediate
- Professional English - British Council
- Train the Trainer
- Advanced Excel Macro
- Power BI
- VISIO
- Salesforce Admin
- Shipping and Transitions - Project Management
Accomplishments
- Achieved a significant increase in FTE optimization through green-belt training and project management, resulting in improved operational efficiency and cost savings.
- Successfully transitioned export, invoicing and freighting processes from significant countries, deploying BOT to confirm bookings for customers, ensuring seamless operations and customer satisfaction.
- Received multiple awards for consistent quality, on-time service delivery, and process idea implementation.
- Recognized awards for successful project transition within deadlines and defined budget.
- Led Project Management successfully by transitioning various Export, Freighting, Invoicing, Dispute Projects for countries Senegal, Mauritania, Guinea, Gabon, Tanzania, Angola, Indonesia and Germany (On-Site Transitions).
- Successfully completed Green-Belt training, showcasing proficiency in process improvement methodologies.
Languages
English
Tamil
Timeline
Customer Care Manager
Eppendorf India Pvt, Ltd
11.2024 - Current
Process Manager
Orange Office Technologies
01.2024 - 11.2025
Service Delivery Manager
CMA CGM Global Business Services India
02.2013 - 12.2023
Asst. Processing Officer - Logistics Administration
Computer Age Management Services
11.2009 - 12.2012
Bachelor of Commerce -
Pachiyappas College
Higher Secondary -
St. Paul's Higher Secondary School
MBA - Finance and Administration
University of Madras