Reading books, political understanding, Movie critics
Mohamed Iqbal
Banker
Chennai,TN
Summary
Banking professional with 10 years of rich Banking experience in Compliance, Risk Management, Fraud identification & prevention, KYC, AML, CDD, Relationship Banking, Customer Service, Client on-boarding, account fulfillment, loan setup, Functional expertise in AML/CFT transaction Monitoring, Detecting and Reporting of Suspicious transactions, Detecting Scenarios and False Positive Management, Operations management, People management Client Management, Processes and Quality Enhancements, Process Re engineering and Process Risk analysis, Risk Management, Cost/FTE saving initiatives and training on processes and procedures, Regulatory requirements and AML/KYC.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager
Standard Chartered Global Business Service Pvt Ltd.
Chennai, Tamil Nadu
11.2020 - Current
- Review various alerts generated by system, related to transactions performed by clients of bank across segments (retail and corporate).
• Conducting enhanced review on transactions including beneficiaries and concluding that it aligns with client / entities profile and pattern, in order to close alerts as satisfactory.
• In case of any unsatisfactory review, client is recommended for Suspicious Activity Reported (SAR), trigger review or relationship exit.
• Guaranteeing that valid client due diligence (CDD) is updated in records, so that client profile and transaction pattern are well-known.
• Conducting enhanced due diligence and Transaction monitoring on High Net-worth (HNW), Ultra High Net- worth (UHNW), Suspicious Activity Reported (SAR), Adverse Media, Publicly Exposed Persons (PEP), PIVs, Private Banking Downgrade, Dormant Reactivation, Prohibited and Sanction clients, so to ensure that AML concerns are mitigated.
• Accomplishing Customer Due Diligence (CDD) reviews based on certain dynamic events and through periodic assessments, by liaising with clients or relationship managers to provide required corroborations.
• Reviewing AML/CDD procedure and identifying suggestions along with new ways of improvement thereby protecting bank and providing better client experience.
• CDD reviews performed by team are checked so that it is in line with banks' policies and procedures.
• Tracking closure/block on accounts if client does not comply with CDD policies and procedures.
• Provide advisory to business, support functions, branches, and subsidiaries on CDD related matters.
• Active involvement in testing and implementation of automated CDD applications.
Project Undertaken:
• HNW/UHNW Remediation: Identified clients falling under HNW/UHNW, then performing enhanced due diligence by reviewing document and ensuring necessary approvals are obtained.
• Sanction Client Remediation: Clients falling under sanctions criteria are either retained basis corroborations provided, and extended approvals obtained.
• PEP Remediation: Due diligence on PEP clients is accomplished with banks policies and procedure, by further taking advice from Advisory function on next course of action. - Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Accomplished multiple tasks within established timeframes.
- Evaluated report data to proactively adjust and enhance operations.
- Cross-trained existing employees to maximize team agility and performance.
- Review application access of team members to align with bank policies and guidelines.
- Handled supervisor call back / escalation clients and given proper solutions instantly to avoid any client inconvenience
Associate Manager
Standard Chartered Global Business Service Pvt Ltd
Chennai, Tamilnadu
04.2019 - 10.2020
- Handled team of 55 with reporting size as 20 reporter's under myself
- Handled client on-boarding team which takes care of client on-boarding activity for Middle-east region clients of SCB.
- Handled Retail KYC and documentation of clients for on-boarding related.
- Identifying potential sanctions risk from different processes handled.
- Performing Quality check across various parameters of adherence to process
Mentoring entire team on queries / clarifications on different cases. - Organizing periodic training programs.
- Keeping updated on various global socio-economic issues and sanctions.
- Continuous knowledge update of sanctions bodies such as OFAC, FATF, HMT.
- Instrumental in rolling out new risk rating system process.
- Managing of Account Opening across Middle East and GCC Markets.
- Performing NORKOM searches and documentation verification & Sanctions
MIS update of the entire team to continuously monitor performance. - Handled Account set-up and fulfillment activity.
- Conducting team huddles on daily basis and insisting on critical activities to be completed.
- Regular follow-up with stake holders on requirements to be met.
- Reviewing team members application access periodically to adhere to bank's policy and guidelines.
- Meeting Team SLA in every walks.
Team Leader
Standard Chartered Global Business Service pvt Ltd
Chennai, Tamilnadu
10.2016 - 03.2019
- Handled team of 55 with reporting size as 10 reporter's under myself.
- Handled client on-boarding team which takes care of client on-boarding activity for Middle-east region clients of SCB.
- Handled Retail KYC and documentation of clients for on-boarding related.
- Identifying potential sanctions risk from different processes handled Performing Quality check across various parameters of adherence to process Mentoring entire team on queries / clarifications on different cases Organizing periodic training programs Keeping updated on various global socio-economic issues and sanctions Continuous knowledge update of sanctions bodies such as OFAC, FATF, HMT. Instrumental in rolling out new risk rating system process.
- Managing of Account Opening across Middle East and GCC Markets.
- Performing NORKOM searches and documentation verification & Sanctions MIS update of the entire team to continuously monitor performance.
- Handled Account set-up and fulfillment activity.
- Conducting team huddles on daily basis and insisting on critical activities to be completed.
- Regular follow-up with stake holders on requirements to be met.
- Reviewing team members application access periodically to adhere to bank's policy and guidelines.
- Meeting Team SLA in every walks.
- Promoted to Associate manager in same team basis performance shown.
Senior Analyst
Standard Chartered Global Business Service Pvt Ltd
Chennai, Tamilnadu
08.2014 - 09.2016
- Handled various CDD related reviews and process as below.
- Transaction surveillance of clients accounts Obtaining customer responses for transactions through RMs Escalating suspicious cases to Country for further action.
- Obtaining exhaustive information from customers of financial history & health & net worth Completion of review on periodic basis before the same falls overdue.
- Completion of fresh full KYC process of customers.
- Performing NORKOM searches to ascertain any TRUE match with individuals under Watch list.
- Obtaining exhaustive information from customers of financial history & health & net worth.
- Update of Static/ Dynamic details of clients.
- Having eye for detail to identify sanctions and AML cases
Scrutiny of newly opened accounts with NORKOM database. - Escalating suspicious cases to Country for further action.
- Risk rating customers on Standard or Enhanced Risk Review platforms.
Customer Care Associate
Standard Chartered Global Business Service Pvt Ltd
Chennai, Tamilnadu
04.2013 - 07.2014
- Handling customer service via Contact center and served in Elite Team of customer service.
- Handling and resolving customer complaints/ queries over phone.
- Providing customers with relevant product and service information.
- Cross selling various banking products to customers over phone.
- Maintain and manage well-developed professional knowledge of entire products and services line offered.
- Head responsibility to update and request support for further development requirements.
- Initiate sales plus cross-sell complete banking services range to present prospective customers.
- Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods.
- Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities.
- Attain branch and individual sales goals through promoting as well as cross-selling bank products.
- Participate in sales activities and process of Retail Department in disciplined, steady manner.
- Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross-selling of bank services and products.
- Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume.
- Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling.
- Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by bank.
- Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries.
- Ensure to consistently acquire or exceed sales goals established by management.
- Participate actively in entire product marketing campaigns, referral programs and sales development activities.
Loan Closing Specialist
SERCO Global Services Pvt Ltd
Chennai, Tamilnadu
12.2011 - 02.2013
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Maintained excellent attendance record, consistently arriving to work on time.
- Communicating with Solicitors and Brokers to agree on completion of loan disbursement.
Education
AME - Aircraft Engineering
Academy of Aviation & Engineering
Bangalore 08.2007 - 06.2011
Skills
Verbal and written communication
Operations management
Improvement initiatives
Project Management
Banking
Loan application expertise
Client relationship management
Proficiency with AML / CDD
Accomplishments
Handled a project of ICDD system implementation which replaced the current risk rating system of client's profiles with the bank. Led the team from the operations front and implemented the system within the agreed project timelines
Allowed to Handle the Elite team of customer service for middle-east region within a very short span of time (8 months of calling).
Conducted AML/CDD training sessions single handedly to the existing employees and new joiners of the bank during their on-boarding process.
Supervised team of 50 staff members.
Interests
Timeline
Manager
Standard Chartered Global Business Service Pvt Ltd.
11.2020 - Current
Associate Manager
Standard Chartered Global Business Service Pvt Ltd
04.2019 - 10.2020
Team Leader
Standard Chartered Global Business Service pvt Ltd
10.2016 - 03.2019
Senior Analyst
Standard Chartered Global Business Service Pvt Ltd
08.2014 - 09.2016
Customer Care Associate
Standard Chartered Global Business Service Pvt Ltd
04.2013 - 07.2014
Loan Closing Specialist
SERCO Global Services Pvt Ltd
12.2011 - 02.2013
AME - Aircraft Engineering
Academy of Aviation & Engineering
08.2007 - 06.2011