Mohammed Sherif
Order Management Specialist
Bangalore
Summary
Strong attention to detail, interpersonal ability, analyze route cause. Propose and implement standardization for customer service processes, On Time task completion. Execution of operational metrics and SLA reporting, Monitor and resolve order and interface issues.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Associate of Order management specialist
Medibuddy Digital Healthcare
Bangalore
10.2022 - Current
- Prepare and update various sales orders through appropriate dashboard
- Verify all order lines and prepare order reports on an everyday basis and manage all shipments and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for clients
- Evaluate all weekly metrics and analyze all continuous improvement platforms and prepare reports for all requests
- Monitor all vendor performance and evaluate all orders and provide all required approvals
- Assisting the clients requirements fulfillments,Scheduling Meets for improve the process with vendor and clients,
- Allocating the orders (Pharma Medicines) categorized criteria processing the orders.
Associate of Operational management
TATA DIGITAL HEALTH, Pvt Ltd
Bangalore
01.2020 - 09.2022
- Pharma orders, & Lab orders processing Assigning and validating through guidelines and followed SOP.
- Daily Reports maintains (Lab orders & Pharma orders).
- Tracking the orders status & Vendors Invoices collections and Bill Submissions,Propose and implement standardization for customer service processes.
- Execution of operational metrics and SLA reporting,Data corrections.
- Works with clients to determine requirements and provide excellent service
- Dedicated with experience reports are follow ups,RCA (Route cause analysis)Tracking
- Part of Data reconciliation maintains to submit the finance team Verifying TP list and SP list.
Executive Pharmacist
MEDLIFE International Pvt Ltd
Bangalore
06.2018 - 12.2019
- Supervising the team and completing assigning task with in the TAT, additional sales targets of upsell products to be fulfilled.
- Tracking daily allocated Orders , following task of escalation Returns and Refunds
- Maintaining Weekly reports records.
- Verifying orders with the respective customers and mapping the drugs.
Pharmacist
Apollo Multispecialty Hospital
chennai
09.2016 - 01.2018
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
Education
Bachelor of Pharmacy - Pharmacy
Vinayaka Missions Collage of Pharmacy
Salem 09.2012 - 06.2016
XII -
GBHSS
Krishnagiri 06.2010 - 03.2012
Skills
Positive Attitude, Reliable, Communication, Hard Working, and Responsible
Proficiency in ordering systems & Effective Time Management
Certification
Tamilnadu State Pharmacy Council (Valid Upto
Timeline
Senior Associate of Order management specialist
Medibuddy Digital Healthcare
10.2022 - Current
Associate of Operational management
TATA DIGITAL HEALTH, Pvt Ltd
01.2020 - 09.2022
Executive Pharmacist
MEDLIFE International Pvt Ltd
06.2018 - 12.2019
Pharmacist
Apollo Multispecialty Hospital
09.2016 - 01.2018
Bachelor of Pharmacy - Pharmacy
Vinayaka Missions Collage of Pharmacy
09.2012 - 06.2016
XII -
GBHSS
06.2010 - 03.2012