Maj Dr Kunal Rawal
New Delhi
Summary
A seasoned leader in healthcare insurance operations, I spearheaded significant digital transformation and cost optimization initiatives . Expertise in business development, financial oversight, and cross-functional team leadership. My expertise in operations management and process excellence has led to enhanced network hospital partnerships, improved patient experiences, and substantial cost reductions, showcasing a unique blend of strategic vision and operational efficiency.
Overview
16
16
years of professional experience
Work History
Associate Vice President
Go Digit General Insurance
12.2023 - Current
- Working consistently for increasing the spread of Network hospitals across each and every corner of the country.
- Delivering excellent experience to the patients from the time of admission to discharge.
- Intensive coordination across the functions for digitization and automation of cashless claim services.
- Developing, planning and executing strategies for containing the average claim cost to company.
- Building processes & documentation to meet the compliance requirements and trained employees in accurate implementation.
Associate Segment Head
Reliance General Insurance Company
03.2019 - 12.2023
- Managing and mentoring entire Hospital Networking team of India.
- Developing, planning and executing strategies for containing the average claim cost to company.
- Working on various projects for Digitization and automation of cashless health claim process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between Network hospitals and insurance company.
- Increased customer satisfaction by resolving hospital networking issues.
- Comprehensive analysis of hospital tariff along with its components to increase the profitability.
- Negotiating discount with providers to decrease overall claim cost.
- Communication with hospitals regarding current developments in health insurance industry and IRDAI guidelines.
Dental Practice and Administration
Clove Dental
03.2014 - 03.2019
- Worked as private dental practitioner and consultant dental surgeon in various dental clinics in Delhi NCR.
- Worked as Clinic Head in India most reputed dental chain CLOVE Dental Clinics. and spearheaded operations in several clinics at DELHI NCR (Noida, Greater Noida and Ghaziabad).
- Imparted training to Dental and para dental staff in various domains.
INDIAN ARMY
INDIAN ARMED FORCES
03.2009 - 03.2014
- As Adjutant of a newly raised hospital recognized for driving the team of 240 personnel towards methodical, regular and rigorous training in health care.
- Management of Dental health and patient care in extreme environmental conditions and inhospitable terrain. (Arunachal Pradesh and Nagaland)
- Responsible for pre and post treatment of patients maintaining quality, safety, infection control standards for delivery of dental surgical care, diagnosis & treatment plan for over 4000 troops and families.
- Single point responsibility for optimum employment of manpower, delegation of responsibilities, coordination between various departments of hospitals for smooth and effective functioning.
Education
Higher Secondary
Kendriya Vidyalaya
01-2007
Skills
- Operations management
- Utilization review
- Process excellence
- Cost optimization
- Risk Control
- Data Analytics
- Market Analysis
Timeline
Associate Vice President
Go Digit General Insurance
12.2023 - Current
Associate Segment Head
Reliance General Insurance Company
03.2019 - 12.2023
Dental Practice and Administration
Clove Dental
03.2014 - 03.2019
INDIAN ARMY
INDIAN ARMED FORCES
03.2009 - 03.2014
Higher Secondary
Kendriya Vidyalaya
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