Priyanka Ahuja
Office And Facilities Administrator.
Faridabad
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Administrative Manager to the Directors
Asian institute of medical science
08.2022 - Current
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Coordinated travel arrangements by booking airfare, hotel,visa and ground transportation.
- Created expense reports, budgets, and filing systems for management team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Answered high volume of phone calls and email inquiries.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Streamlined investor inquiries response process to enhance stakeholder satisfaction levels.
- Worked on gmail , outlook, excel , word and powerpoint.
- Streamlined vendor payment process by collaborating with finance department on invoice reconciliation efforts.
- Handled international investors , their stay , hotels , transportation and visa as per requirement .
Administrative Assistant
AXA Xl Business Service Pvt.ltd
10.2019 - 8 2022
- Restocking supplies and placed purchase orders to maintain adequate stock levels.
- Coordinating travel arrangements by booking airfare, hotel and ground transportation.
- Scheduling office meetings and client appointments for staff teams.
- Editing subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Monitoring premises, screened visitors, updated logs and issued passes to maintain security.
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executing record filing system to improve document organization and management.
- Supporting room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Sorting and distributed office mail and recorded incoming shipments for corporate records.
- Monitoring supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacting with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managing Access databases converting complex data into easy-to-interpret data.
- Creating detailed expense reports and requests for capital expenditures.
- Processing invoices and expenses using QuickBooks to facilitate on-time payment.
- Supporting efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developing and updating spreadsheets and databases to track, analyze and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Front Office Executive
T and Reality
04.2019 - 09.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained CRM database with customer updates and report generation.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Acted as liaison between organization and external customers and explained services, policies, rationale for decisions and company actions to clients.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Created and implemented standard operating procedures for records handling.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Front Office Executive
Levante Hotel
01.2018 - 02.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared weekly employee work schedules for team members.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Customer Care Executive
Alvanto Technologies
01.2016 - 04.2017
- Coordinated timely responses to online customer communication and researched complex issues.
- Monitored expense compliance with approved budgetary goals.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Described product highlights and benefits to help guide purchasing decisions.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Communicated with accounting department to resolve credit and billing issues.
- Obtained signatures for financial documents and invoices.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
Education
B.com - Commerce
Dav Centuary College
Faridabad 08.2017 - 10.2020
Diploma - Aviation
Aptech
Malviya Nagar 12.2019 - 08.2020
Project Management - Project Management
Coursera
Online Google 05.2022 - Current
Skills
Office administration
Process optimization
Staff Management
Contract negotiations
Multi-line Telephone Systems
Customer and client relations
Meeting arrangements
Agile methodologies
Waterfall methodologies
Lean and six sigma methodoogies
Event management
Data analyzation and report preparation
Languages
English
Advanced
Hindi
Advanced
Punjabi
Advanced
Certification
Pat on the back ( For performing excellent )
Timeline
Administrative Manager to the Directors
Asian institute of medical science
08.2022 - Current
Project Management - Project Management
Coursera
05.2022 - Current
Pat on the back ( For performing excellent )
04-2022
Diploma - Aviation
Aptech
12.2019 - 08.2020
Administrative Assistant
AXA Xl Business Service Pvt.ltd
10.2019 - 8 2022
Front Office Executive
T and Reality
04.2019 - 09.2019
Front Office Executive
Levante Hotel
01.2018 - 02.2019
B.com - Commerce
Dav Centuary College
08.2017 - 10.2020
Customer Care Executive
Alvanto Technologies
01.2016 - 04.2017
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