Summary
Overview
Work History
Education
Accomplishments
Interests
Skills
Work Availability
Timeline
Hi, I’m

SAURABH THORVE

Senior Technical Support Engineer
Aurangabad,MH
SAURABH THORVE

Summary

Experienced Technical Support Engineer with a strong background in M365 apps, Citrix support, and IT troubleshooting for large-scale enterprises. Skilled in managing incident tickets, resolving complex application issues, and delivering remote support while adhering to strict SLAs. Proven ability to provide exceptional technical assistance and enhance operational efficiency. Eager to leverage hands-on experience and technical expertise to contribute to the seamless functioning of IT operations in a dynamic environment.

Overview

4
years of professional experience
7
years of post-secondary education

Work History

Deutsche Bank Group

Senior Technical Support Engineer
05.2025 - Current

Job overview

  • Contributed to product development by providing valuable feedback from customers and identifying opportunities for improvement.
  • Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
  • Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.

Computacenter India Private Limited
Pune

Associate Technical Analyst
11.2023 - 12.2024

Job overview

  • Credit Suisse AG (UBS) (payroll of Computacenter)
  • L1 application level support for incident/problem management, troubleshooting, closing and reporting the ticket on AMELIA chatbot
  • Handling ticket and resolving within SLA and priorities tickets based on users support tiers
  • M365 Migration Handling process for users
  • Working on OUTLOOK issues like creating new profiles, configuring outlook shared mailbox etc
  • Working on M365 apps troubleshooting includes day to day issues of TEAMS, OUTLOOK, ONEDRIVE
  • M365 Office Suite etc
  • Worked on CITRIX and Virtual machine Installing , setting up Applications and troubleshoot the issues
  • Printer management and serve Remote support as per required for end to end resolution on various issues
  • Managing the installation and configuration part of all standard software as per the company policy.

CompuCom

Technical Support Engineer
10.2021 - 11.2022

Job overview

  • CompuCom Systems
  • Truist Financial Services and 7-11 retail (Payroll of Compucom)
  • Handle Client Queries during the SunTrust and BB&T Migration Phase
  • Account Migration, User details, login issue with new credentials and issues after migration
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Perform user account management activities also Escalate complex problem to support specialist
  • Identify, evaluate and prioritize customer problems and complaints.

Education

Dr. Babasaheb Ambedkar Marathwada University
Aurangabad Maharashtra

MBA from Information Technology
05.2023 - 06.2025

University Overview

CGPA: 7.36

MGM's JNEC College of Engineering
Aurangabad Maharashtra

Bachelor of Science from Electronics and telecommunication Engineering
05.2016 - 10.2020

University Overview

CGPA: 6.82

Accomplishments

Accomplishments
  • Microsoft Azure Fundamentals Training & Certification AZ-900 - 2025
  • Cisco Networking Basics and Fundamentals - 2023-2024
  • Skillsoft SCCM Administration - 2022
  • Skillsoft ITIL4 Foundation - Service Desk, IT Assets and Fundamentals - 2022
  • Microsoft 365 Fundamentals - 2022

Interests

Cloud Technologies & M365: Passionate about exploring and mastering cloud-based technologies, with a particular focus on M365 apps to improve organizational efficiency and collaboration

IT Innovation and Emerging Technologies: Passionate about staying up-to-date with the latest advancements in cloud computing, virtualization, and IT infrastructure

IT Troubleshooting & Incident Management: Deeply interested in problem-solving and enhancing troubleshooting methodologies, especially for complex enterprise environments

Customer-Focused IT Solutions: Committed to delivering exceptional support with a focus on improving user experiences and operational efficiency

Continuous Learning: Dedicated to ongoing professional development through certifications, training, and self-study, particularly in areas related to cloud services and IT support

Skills

IT asset management

Application support

Incident management

Network management

ITIL framework

System administration

IT service management

Operating systems

Agile methodology

Network administration

Hardware and software installation

Troubleshooting and diagnosis

End-user consultation

Problem-solving

Multitasking

Availability
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Timeline

Senior Technical Support Engineer
Deutsche Bank Group
05.2025 - Current
Associate Technical Analyst
Computacenter India Private Limited
11.2023 - 12.2024
Dr. Babasaheb Ambedkar Marathwada University
MBA from Information Technology
05.2023 - 06.2025
Technical Support Engineer
CompuCom
10.2021 - 11.2022
MGM's JNEC College of Engineering
Bachelor of Science from Electronics and telecommunication Engineering
05.2016 - 10.2020

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SAURABH THORVESenior Technical Support Engineer