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Devendra Arora
Head Retail Operations
Agra
Summary
A confident, determined, and profit-oriented Head Retail Operations having 8 years experience in solution-based selling, strategic business planning, channel development, and territory management. Background encompasses ability to create, lead, and turnaround under-performing sales teams, develop strategies to assess and penetrate challenging, competitive markets, and increase productivity while cutting costs and growing the bottom line. Adept at change management, revenue growth, and market expansion. Possess a thorough understanding of complex selling situations and the strategies necessary to capitalize on market place trends
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Head of Retail Operations
Tej International Private Limited
Agra
03.2020 - Current
- Worked For TSF Brand and Make it Markets Presence Across North India
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours across night, weekend and holiday shifts.
- Lead weekly conference calls with the retail sales team to discuss business strategy and communicate upcoming events.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Recruit hire and train new associates.
- Organized receipt of large shipments on a weekly basis and executed distribution of merchandise to the sales floor.
- Opened 5 New Retail Stores(Footwear) in 1 year.
- Expand the TSF Market and growth 25% in 1 year.
- Revenue Generation of 10 cr (2021-22) from 2 cr since 2009.
Retail Manager
Tej International Private Limited
Agra
02.2018 - 03.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Launched seasonal sales campaigns, leading team to re-stock.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Answered questions about store policies and addressed customer concerns.
- Developed growth strategies for network of 6 stores.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Domestic Merchandiser
Tej International Private Limited
Agra
01.2016 - 02.2018
- Take Orders from distributors and plan their dispatches Accordingly.
- Handle all production follow and quality check points.
- Chase with production team dispatch the goods timely.
- Regular follow up with customer for their new orders or update them for previous order.
- Managing all sales & dispatch reports.
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
Online Sales Manager
Tej International Private Limited
Agra
08.2014 - 01.2016
- Managed online metrics and made recommendations for continued improvement and optimization.
- Improved online sales conversion rates by 25% while fostering amazing customer experiences.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Worked on all Marketplace by managing listings, offer, Ads etc.
- I was starting company online portal www.tsfshoes.com and managing all operations of the same.
Education
B.Tech - Computer Science
R.B.S Engineering Technical Campus
Agra 04.2010 - 06.2014
Skills
Visionary Leadership
Accomplishments
Start 5 New Retail Store(Footwear) in 1 Year
Spread TSF Brand in Online & Offline Market
Grow revenue from 2 cr to 10 cr in 2 years.
Start Online Sales for TSF Brand
Increased TSF Visibility on online platforms.
Software
HTML, CSS
MS Office
Timeline
Head of Retail Operations
Tej International Private Limited
03.2020 - Current
Retail Manager
Tej International Private Limited
02.2018 - 03.2020
Domestic Merchandiser
Tej International Private Limited
01.2016 - 02.2018
Online Sales Manager
Tej International Private Limited
08.2014 - 01.2016
B.Tech - Computer Science
R.B.S Engineering Technical Campus
04.2010 - 06.2014
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