Nithin KC
Team Leader Operations
Bengaluru,KA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 13 years of extensive leadership experience in BPO's & Non BPO's. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
6
6
Languages
Work History
Team leader Sales
Denave India Pvt Ltd
Bangalore, Karnataka
02.2020 - 11.2021
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Kept accounts stocked with adequate inventory for expected sales demands.
- Managed 30-member sales team activities to consistently meet 100% of sales quotas.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Forecasted sales to management and collaborated to build effective sales team.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Trained, coached and mentored new sales associates for maximum performance.
- Negotiated contracts and sales terms with new and existing clients.
Assistant Manager Sales
Angel Broking PVT LTD
Bangalore, Karnataka
07.2019 - 12.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Liaised between customers and product development team to recommend product improvements.
- Worked with company's recruiters to attract talented individuals for sales positions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Reviewed and analyzed operational records and reports to project sales and determine profitability.
- Researched new products and services to drive revenue and support short- and long-term strategies.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Developed monthly team action plans and monitored progress.
Team Lead
Aegis PVT LTD, SBI
Bangalore, Karnataka
01.2018 - 06.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Coached team members in techniques necessary to complete job tasks.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Leader
Karvy Digi Konnect Pvt Ltd
Bangalore, Karnataka
05.2017 - 01.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated treatment and placement activities while supervising team of 50
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Initiated timely response to emails, voicemails and written correspondence.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Cross-trained and provided back up for customer service managers.
SR. Data Analyst Command
Micro land Limited
Bangalore, Karnataka
12.2013 - 01.2017
MIS Executive
SERCO BPO
Bangalore
10.2012 - 11.2013
CSR & MIS Executive
ALLSEC Technologies
Bangalore
06.2008 - 10.2012
Education
Bachelors of Commerce - Business Management
Bangalore Univercity
Bangalore 11.2009 - 09.2013
PUC - Accounting And Computer Science
Seshadri Puram College
Bangalore 04.2008 - 03.2009
SSLC - High School Teaching
Karnataka Corporation Government School
Bangalore 04.2005 - 03.2006
Skills
Sales team leadership
Policies and procedures
Staff Management
Strategic planning
Sales and marketing
Operations management
Scheduling
Payroll and budgeting
Office management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Team leader Sales
Denave India Pvt Ltd
02.2020 - 11.2021
Assistant Manager Sales
Angel Broking PVT LTD
07.2019 - 12.2019
Team Lead
Aegis PVT LTD, SBI
01.2018 - 06.2019
Team Leader
Karvy Digi Konnect Pvt Ltd
05.2017 - 01.2018
SR. Data Analyst Command
Micro land Limited
12.2013 - 01.2017
MIS Executive
SERCO BPO
10.2012 - 11.2013
Bachelors of Commerce - Business Management
Bangalore Univercity
11.2009 - 09.2013
CSR & MIS Executive
ALLSEC Technologies
06.2008 - 10.2012
PUC - Accounting And Computer Science
Seshadri Puram College
04.2008 - 03.2009
SSLC - High School Teaching
Karnataka Corporation Government School
04.2005 - 03.2006