Budding Mom Influencer
Ritika Shokeen
Sales And Marketing
Palam Vihar , Gurugram,DL
Summary
Dedicated Marketing and Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sr. Program Manager - Inside Sales
INSAID
Gurugram , Haryana
05.2021 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Implementing cost-saving initiatives that addressed long-standing problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-day-day duties accurately and efficiently.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Handled 40 to 50 calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Associating with institutes to improve and generate new business opportunities
- Closed te closed first B2b lead by associating as learning and development for the organization
- Building the B2B depart
- Team building and team handling
Marketing and Admissions Manager
Venkateshwar Academy
Delhi , Delhi
11.2018 - 01.2020
- Handling the business Development for 2 Centers
- Associating with Schools and Colleges in order to identify new business opportunities
- Conducting Seminars in Schools in order to generate leads for the Sales team and further helping them in closures
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Completed product registrations, warranty documentation, and post-sale consumer surveys.
- Assisted with creating scripts and responses for consumer interaction.
- Introduced Best suited products to consumers and promoted products currently in stock to increase sales volumes.
- Performed effective offline demonstrations to prospects
- Researched and identified possible new accounts for sales development.
- Delivered sales presentations and demonstrations to prospective new accounts
- Teamed with partners to close deals for sales development.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Answered customers' questions regarding products, prices and availability
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Set up new accounts, established customer credit, and set up payment methods.
- Managed and recorded leads from outbound telephone marketing.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Prepared and recommended long-range plans for development of department personnel.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Maximized performance by monitoring daily activities and mentoring team members.
Offline Marketing Manager
FIITJEE
Delhi , Delhi
07.2016 - 08.2017
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Regional Marketing Head
Muthoot FInance
Delhi , Delhi
10.2012 - 10.2014
Manager Marketing
Brandbaron Marketing pvt Ltd
Delhi, Delhi
06.2009 - 06.2012
Education
Bachelor of Mass Communication - Mass Communications
05.2007 - 06.2009
PG Diploma in Advertising And Public Relations - MArketing
03.2010 - 11.2011
Skills
Lead Generation Programs
Salesforce proficiency
Program curriculum development
Sales experience
Sales process
Sales cycle management
Coaching and mentoring
Business planning
Sales and marketing
Tableau Tool
Sales Analytics
Certification
Pursuing Tableau Tool Certification
Interests
Budding Mom Influencer with over 5000 followers on Instagram.
I started my influencer journey in 2021 keeping Parenting as my niche . The purpose behind this was to help new moms in their parenting journey . With all the love and support today I am a family of 5000 followers on instagram .
Timeline
Pursuing Tableau Tool Certification
01-2022
Sr. Program Manager - Inside Sales - INSAID
05.2021 - Current
Marketing and Admissions Manager - Venkateshwar Academy
11.2018 - 01.2020
Offline Marketing Manager - FIITJEE
07.2016 - 08.2017
Regional Marketing Head - Muthoot FInance
10.2012 - 10.2014
IIMM - PG Diploma in Advertising And Public Relations, MArketing
03.2010 - 11.2011
Manager Marketing - Brandbaron Marketing pvt Ltd
06.2009 - 06.2012
IIMM - Bachelor of Mass Communication, Mass Communications
05.2007 - 06.2009