SHYAM SUNDER

• Collect around 7000 data from various sources such as production team, performance records, and incentive program details.
• Ensure the data is accurate, consistent, and free of errors.
• Analyzing data to identify patterns and trends and making recommendations based on the findings.
• Design the report structure, including tables, charts, and graphs to visually represent the data.
• Generate regular, ad-hoc reports, including daily, weekly, monthly, and annual reports.
• Join Client interaction call on weekly quality improvement and operational update.
• Work as a back-up SME for team in case the SME is
  unavailable
  .

Conduct internal audits to evaluate processes and identify areas for improvement.

Establish and maintain quality standards and procedures.

Work closely with cross-functional teams to gather feedback, address issues, and improve overall quality

• Transactions Based Processing, Email Handling, and Clients Call Handling.
• Creating excel report for case conversion, percentage, total cases, remaining cases by applying pivot table and formulas