Pavithran Anbarasu

• As SL1- Engineer responsible for handling Top 25 Accounts of Palo Alto Networks. Working with Accounts Team to enhance customer experience for smooth onboarding as well as issue resolution
• Responsible as the First Point of Contact For critical and Business Impacting issues for customers.

• Advance troubleshooting on all Palo Alto platforms. Handle troubleshooting of stability issues with Management Plane and Data Plane.
• Provide assistance with Palo Alto firewall advanced configuration and deployment.

· Took care of all the areas – involving the deployment of the firewall with LDAP, Radius, SAML integrations, and routing issues globally.
• Assist customer during cutover operations when Palo Alto firewall is deployed.
• Provide support for integration of Palo Alto firewall to Panorama for central management and control.
• Advanced PKI configuration and troubleshooting.
• Advanced TCP/IP networking knowledge.
• Comprehensive understanding of IPSEC (IKEv1 and IKEv2) tunnel design, deployment and troubleshooting.
• Working experience with routing infrastructure: OSPF/BGP.
• Provide support with Palo Alto VM firewall deployment and troubleshooting.
• Provide support with configuration and troubleshooting issues with logging and reporting with Panorama VM, M-100, M-200, M-500 and M-600 platforms.
• Provide assistance with Wildfire public and private cloud deployment and troubleshooting.
• Provide support for disaster recovery.

Collecting debug level logs for analysis and configuration back up of network devices would also be taken if required for troubleshooting.
• Perform root cause analysis and provide detailed report on the failure analysis to customers.
• Set up LAB replication to reproduce issues related to Palo Alto platforms and PANOS.
• Customer education on Palo Alto firewall best practices with policy configurations, threat deployment, log forwarding, routine administration and management.
• Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

• Advance troubleshooting on all Palo Alto platforms.

· Handling level 2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required.

· Responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations for global customers.
· Handling level 2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required.
· Assisting customers with URL filtering, DNS proxy, DNS Sinkhole and custom signatures.
· Deploying SSL proxy(inbound & outbound) for decryption of SSL traffic.
· Collecting debug level logs for analysis and configuration back up of network devices would also be taken if required for troubleshooting.
· Hardware knowledge of Palo Alto platforms.