Roshith Rajan
Dombivali
Summary
Results-driven Product Specialist with over 5 years of experience in product management, market analysis, and customer support. Proven expertise in launching and optimizing product lines to meet market demands and exceed sales targets. Adept at collaborating with cross-functional teams to develop innovative solutions, conduct competitive analysis, and implement strategic marketing plans. Strong communication skills with a customer-centric approach to enhance user satisfaction and drive brand loyalty. Passionate about leveraging data insights to refine product strategies and ensure continuous growth.
Overview
9
9
years of professional experience
Work History
Senior Product Specialist
Smarte Inc
Mumbai
05.2023 - Current
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Trained internal staff members on features of newly released products.
Assistant Team Lead, Product Operations
SMARTe Inc
Mumbai
06.2020 - 04.2023
- Coordinated weekly meetings for internal and external groups.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Worked with customer service to handle escalated customer issues.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Assisted in training new employees on company policies and procedures.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Collaborated with other departments such as marketing and sales, in order to increase cross-team collaboration.
- Created reports detailing project status updates for management review.
- Analyzed customer feedback surveys and implemented changes accordingly based on results.
Senior Executive
SMARTe Inc
Mumbai
06.2017 - 06.2020
- SMARTe is an established solution for Contact Database, B2B
- Prospect Databases and Email Marketing List in US, UK, Europe and many other countries.
Research Analyst
Datamatics Business Solutions Ltd
Mumbai
05.2016 - 06.2017
- DBSL), is a leader in providing
- B2B intelligence, B2B sales & marketing services
- Employee Of the Month (December 2016)
Operation Executive
Infosys
Mysore
10.2015 - 05.2016
- Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology
Education
Master of Science - Computer Science
Ramnarain Ruia Autonomous College
Mumbai, MH06-2018
Bachelor of Science - Information Technology
Model College - Mumbai University
Mumbai, MH01-2015
HSC - HSC -Science
National Higher Secondary School
Kerala01-2011
SSC - SSC(10th)
National Higher Secondary School
KeralaSkills
- Team Leadership
- Stakeholder Relations
- Documentation And Reporting
- Customer Relationship Management
- Project Management
- Team Collaboration
- Quality Assurance
- Decision-Making
- Goal Setting
- Active Listening
- Gantt Charts
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Idea Development and Brainstorming
- Analytical Skills
- Problem-solving aptitude
Languages
- English
- Hindi
- Malayalam
- Marathi
- Tamil
Accomplishments
- Successfully leading a team to complete a major project on time
- Receiving an industry-specific award for outstanding contributions to the field
- Learning new technologies like ZOHO,Tableau,Django and Power BI
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Elementary (A2)
A2
Marathi
Upper Intermediate (B2)
B2
Timeline
Senior Product Specialist
Smarte Inc
05.2023 - Current
Assistant Team Lead, Product Operations
SMARTe Inc
06.2020 - 04.2023
Senior Executive
SMARTe Inc
06.2017 - 06.2020
Research Analyst
Datamatics Business Solutions Ltd
05.2016 - 06.2017
Operation Executive
Infosys
10.2015 - 05.2016
Master of Science - Computer Science
Ramnarain Ruia Autonomous College
Bachelor of Science - Information Technology
Model College - Mumbai University
HSC - HSC -Science
National Higher Secondary School
SSC - SSC(10th)
National Higher Secondary School
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