Jollie Ferr Kylla
Bangalore
Summary
Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service and improving customer and sales experience through training, managing and leading 7 person staff. Communicative and reliable professional with almost 1 year of comprehensive experience in hospitality industry and managing front desk operations and nurturing client relationships
Overview
2
2
years of professional experience
Work History
Client Relationship Executive
Quest Office Pvt. Ltd.
Bengaluru
03.2024 - Current
- Managed all incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
- Greeted and welcomed clients and visitors in a courteous and professional manner.
- Scheduled appointments and meetings, ensuring efficient use of company resources.
- Responded promptly to client concerns and resolved issues to their satisfaction, maintaining a high level of client retention.
- Developed and maintained strong relationships with clients through regular communication and follow-ups.
- Coordinated with other departments to ensure seamless service delivery and exceed client expectations.
- Managed client database and updated records regularly to ensure accuracy.
- Handled inquiries and requests from clients and visitors, delivering excellent customer service at all times.
Customer Sales Executive
Gatsby Cocktails And Cuisines
Bengaluru
10.2022 - 09.2023
- Forecasted annual and monthly sales targets to guarantee achievement of projected goals.
- Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Higher Secondary -
St. Michael's Higher Secondary School
Shillong06-2018
Diploma in Computer Application (DCA) -
Don Bosco Youth Centre
Shillong10-2022
Skills
- Customer Relations
- Excellent interpersonal and communication skills
- Sales proficiency
- Professional Demeanor
- Relationship Building
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Client Relationship Executive
Quest Office Pvt. Ltd.
03.2024 - Current
Customer Sales Executive
Gatsby Cocktails And Cuisines
10.2022 - 09.2023
Higher Secondary -
St. Michael's Higher Secondary School
Diploma in Computer Application (DCA) -
Don Bosco Youth Centre
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