Shreya Nigam
Support Associate
Hyderabad
Summary
Technology-inclined professional having 11 months of experience possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
Support Associate(Google Pay)
Genpact India PVT LTD
Hyderabad
12.2023 - Current
- Exhibited strong technical aptitude and product expertise resulting in optimized performance, continuous improvement recommendations and product support services.
- Application Support in Google pay platform provides customer solution via chat, Email and telephone.
- Supported software integration and implemented maintenance enhancements.
- Generated target customer feedback services, opportunities and projection reports to prioritize work.
- Projects also related to customer issue where I update details of customer like Business, enterprises. Customer are facing issue during their application procedure and help in increasing business by handling exceptions and provide customer satisfaction.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- I played crucial role in successful project completion by contributing technical expertise at all stages for development team and help them by providing troubleshooting information of bug fixes through Buganizer(Google Issue Tracker).
Internship(Lloyd's Bank)
Tata Consultancy Services
Hyderabad
08.2022 - 04.2023
- Provided exceptional service with prompt responses to phone calls, emails, and chat messages from clients seeking assistance and managed approximately 30 incoming calls, emails per day from customers.
- Gathered valuable customer feedback through surveys and direct communication, informing strategy adjustments for improved results.
- Developed strong working knowledge of product offerings, enabling accurate guidance for customers seeking assistance.
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
Education
Master of Computer Applications - Computer Science And Programming
SRM University
Chennai 08.2023 - 2025.05
Skills
System monitoring
Ticket management
Customer support
Escalation handling
undefinedTechnical Skills
I possess a strong foundation in Java , DBMS with expertise in developing scalable and efficient applications using object-oriented programming principles. My skills include working with core Java concepts and DBMS.
Timeline
Support Associate(Google Pay)
Genpact India PVT LTD
12.2023 - Current
Master of Computer Applications - Computer Science And Programming
SRM University
08.2023 - 2025.05
Internship(Lloyd's Bank)
Tata Consultancy Services
08.2022 - 04.2023
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