Summary
Overview
Work History
Education
Skills
Proffesional Summary
Achievements Awards
Self Assessment
Timeline
Generic

RAVI KUMAR DAPPU

Quality Analyst
HYDERABAD

Summary

Dedicated professional seeking a challenging career opportunity with a company that supports professional development and allows for leveraging interpersonal skills to drive success. Proven expertise in client operations and customer support, adept at efficiently handling requests in a timely manner. Known for self-confidence, unwavering commitment, patience, and positive outlook on life. Team player with strong analytical and decision-making abilities.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Process Developer(Quality Analyst)

Genpact India Pvt Ltd
HYDERABAD
02.2024 - Current
  • Performed regular audits of internal processes, identifying areas for improvement and driving change through targeted action plans.
  • Conduct root cause analysis on errors occurred, implementing corrective actions to prevent future occurrences.
  • Train new employees on established processes, ensuring consistent performance across the team.
  • Provide detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Perform opening and closing procedures to keep operations running smoothly.

Process Analyst

Genpact India Pvt Ltd
HYDERABAD
10.2018 - 02.2024
  • Review the content within the given time limit with 100% quality as per the policies and KB provided.
  • Increase efficiency and team performance by implementing actionable process improvements.

Service Engineer

Electronica Mechatronic Systems India Pvt Ltd
HYDERABAD
04.2017 - 04.2018
  • Installation of DRO equipment on production machines.
  • Sale of DRO equipment.

Apprenticeship (Pipe Designing)

Bharat Heavy Electricals Ltd
HYDERABAD
03.2016 - 03.2017
  • Expedited project delivery timelines through proficient use of CAD software such as AutoCAD, PDMS, and PDS for complex piping system designs.

Education

Bachelor of Technology - Mechanical Engineering

Bandari Srinivas Institute of Technology
Hyderabad, India
04.2001 -

Intermediate - MPC

Sri Chaitanya Junior College
Hyderabad, India
04.2001 -

SSC -

Jyothi Vidyalaya High School
Hyderabad, India
04.2001 -

Skills

  • Ms excel

  • Google forms

  • Documentation skills

  • Team mentoring

  • Correction action planning

  • Data analysis

  • Analytical skills

Proffesional Summary

  • Initiated professional journey in 2016 as a Pipe Design Engineer, then gained 12 months of experience as a DRO Engineer across two key locations (Pune & Hyderabad).
  • Progressed rapidly at Genpact, starting as an Associate in 2018 and promoted to Process Developer within a year due to demonstrated performance.
  • Developed strong operational skills by supporting three distinct processes and ensured quality standards as a Quality Analyst for two processes.

Achievements Awards

  • Promoted from Process Associate to Process Developer within 12 months of joining with 8 exceeded expectations reviews
  • Lean certified for giving an insight on policy change to the client which was approved
  • Received 5 R&R awards as best employee in a span of 2 years
  • Lean six sigma certified.

Self Assessment

I set high standards for myself and have my own dreams and ambitions. I strongly believe that with my skills, analytical and logical ability, determination, dedication, commitment, and diligent efforts, I can prove to be an asset to any organization.

Timeline

Process Developer(Quality Analyst)

Genpact India Pvt Ltd
02.2024 - Current

Process Analyst

Genpact India Pvt Ltd
10.2018 - 02.2024

Service Engineer

Electronica Mechatronic Systems India Pvt Ltd
04.2017 - 04.2018

Apprenticeship (Pipe Designing)

Bharat Heavy Electricals Ltd
03.2016 - 03.2017

Bachelor of Technology - Mechanical Engineering

Bandari Srinivas Institute of Technology
04.2001 -

Intermediate - MPC

Sri Chaitanya Junior College
04.2001 -

SSC -

Jyothi Vidyalaya High School
04.2001 -

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RAVI KUMAR DAPPUQuality Analyst