Dhanush B U
IT
Bengaluru,KA
Summary
Technical support engineer with 5.7 years of experience in setting up, running, and monitoring Windows servers, Azure administration, virtual machines, and permissions. Proficient in addressing server performance issues and working closely with enterprise customers for seamless operations. Skilled in utilizing the VMware platform for day-to-day business activities. Committed to delivering top-notch support and maintaining optimal server performance for enhanced productivity.
Overview
6
6
years of professional experience
Work History
Associate System Engineer
DELL EMC Technologies
05.2021 - Current
- Company Overview: payroll company Norwin Technologies
- Creating and managing azure subscriptions
- Working as Cloud Administrator on Microsoft Azure, involved in configuring storage accounts, resource groups, management groups, locks
- Creating a snapshots of OS disk and Data disk
- Increasing the VM disk spaces when there is space issues
- Creating and managing Vnets, subnets and assigning azure resources to appropriate Vnets and subnets
- Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets
- Responsible for daily health check and monitoring the function of ESXi, VMs, ECS nodes
- Performing Server Pre-Checks, Server Performance issues: CPU & Memory
- Snapshot Management, vCenter Activities: Events & Alarms checks
- Creating and managing Azure backups using recovery service vault and backup vault
Junior System Administrator
SURYA DATA MANAGEMENT AND NETWORK PVT LTD
04.2019 - 02.2021
- Availed “Service and Commitment Spotlight Award” from Norwin Technologies
- Got Star of the month badge in internal team performance Activity
- Editing AD attributes for user’s account issue
- Analyzing suspicious spam emails received by the clients
- Communicating with the clients through an email or over the phone for resolving the issues
- Resolving Desktop related issues
- Configuration of outlook and Skype for business 2013/2016 in client PC’s and troubleshooting
- Errors with outlook and Microsoft applications
- Providing technical and diagnostic support (level 1 and level 2) for all Hardware, Software problems to business partners and clients
- Maintaining overall ownership of user’s issue & service ensuring resolution within Agreed service levels (SLA)
- Managing service request, software installation, new computer setups and upgrades
- Supporting the following technologies: Microsoft office products, Internet explorer, Windows 7/8/10, desktops, laptops, printers
Education
Bachelor of Engineering - Electronics & Communication
Adhichunchanagiri institute of Technology
01.2018
Pre-University - science
Timmareddy Boys College
01.2014
Skills
- VMware virtualization
- Azure identity and access management
- Azure virtual machines and containers
- Azure storage services
- Azure database services
- Azure networking services
- Windows Server 2016
- Active Directory
- DNS
- DHCP
- Group Policy
- Azure administration and management
- Azure resource deployment and management
- Azure virtual networks and subnets configuration
Accomplishments
- Availed 'Service and Commitment Spotlight Award' from Norwin Technologies.
- Got Star of the month badge in internal team performance Activity.
Certificationstraining
- Associate – Information Storage and Management Version 5.0 certified
- Master network administration Certificate from Jetking Institute, Bengaluru.
- Windows server 2019 & Active Directory internal training
- Microsoft Azure Administrator from Microsoft.
- DevOps from eMexo technologies.
Timeline
Associate System Engineer
DELL EMC Technologies
05.2021 - Current
Junior System Administrator
SURYA DATA MANAGEMENT AND NETWORK PVT LTD
04.2019 - 02.2021
Pre-University - science
Timmareddy Boys College
Bachelor of Engineering - Electronics & Communication
Adhichunchanagiri institute of Technology
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