Kriti Tripathi
Noida
Summary
Dynamic Associate System Engineer at ProVal Technologies Pvt. Ltd, adept at driving ITSM operations and major incident management. Expert in virtualization with VMware and Hyper-V, complemented by strong collaboration skills. Proven track record in enhancing system performance and streamlining processes through automation and effective problem analysis in a global 24/7 environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate System Engineer
ProVal Technologies Pvt. Ltd
Noida
02.2023 - Current
- Provide technical support and troubleshooting for hardware, software, and network issues, ensuring minimal downtime, and optimal performance.
- Implement and manage virtualization solutions using VMware and Hyper-V.
- Develop automation scripts using PowerShell to streamline system administration tasks.
- Collaborate with cross-functional teams to design and implement IT solutions that meet business needs.
- Supported change management activities, and logged detailed incident reports.
- Supported ITSM lifecycle processes in a global 24/7 enterprise environment.
- Facilitated RCA and problem analysis for recurring incidents.
- Document technical procedures and processes, providing clear and concise instructions for team members and end users.
- Stay current with emerging technologies and industry best practices, continuously improving technical skills and knowledge.
Education
Bachelor in Technology - Electronics & Communication Engineering
Bipin Tripathi Kumaon Institute of Technology
Dwarahat , Uttarakhand ,India07-2022
Skills
- ITSM Operations (Incident, Problem, Change Mgmt)
- Major Incident Management (P1/P2)
- Root Cause Analysis (RCA)
- Global 24/7 Support & Coordination
- SLA Monitoring & Process Audits
- Operating System: Linux & Windows
- Virtualization: Hyper-V, VMWare
- Patch Management: Windows Servers
- Tools: ServiceNow, Jira, CW RMM, Zabbix, Zendesk
- Soft Skills: Compliant, Articulate, Collaborative, Adaptable
Certification
- MCSA
- AWS-SAA
Accomplishments
- Rising Star of the year 2024
Timeline
Associate System Engineer
ProVal Technologies Pvt. Ltd
02.2023 - Current
Bachelor in Technology - Electronics & Communication Engineering
Bipin Tripathi Kumaon Institute of Technology
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