Hi, I’m
MOHAMMED IRSHAD
PROCESS ASSOCIATE
Hyderabad
Judge a man by his questions rather than his answers.
Voltaire
Summary
To work with an organization where innovation and excellence is the way of life, where my full potential will be explored. Strength: Hardworking with confidence, commitment and perseverance, Assertive, Diligent, Self- motivate. Inclined to learn and grasp things fast.
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Flash gard software so proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
8
years of professional experience
2
years of post-secondary education
3
Language HINDI,TELUGU & ENGLISH
Work History
Flash Solutions Private LimitedHYDERABAD
PROCESS ASSOCIATE
10.2021 - Current
Job overview
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Coordinated with product manager for team in developing project plans for prioritized initiatives.
- Determined and recommended methods to address improvement opportunities.
AXIS BANK AGENCYHYDERABAD
Credit Card Collection Agent
06.2020 - 09.2021
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Achieved performance goals on consistent basis.
PAWAN MOR JEWELLERS HYDERABAD PUNJAGUTTA
Tagging Department Barcoding Gold & Diamonds
05.2018 - 03.2020
Job overview
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
During Hajj OperationHYDREABAD
GROUND STAFF
01.2015 - 11.2016
Job overview
- Check-in Counter
- Accepting Baggage at Counter
- Issue Boarding Pass
- Charging Excess Baggage
- Passenger Handling:
- Assisting & filling Immigration form processing passengers at Security Point, Boarding passenger at Boarding Gate
- Crossing the Check List at Boarding Gate
- Handling Wheel Chair Passengers
- Handling incapacitated Passengers
- Assisting Passenger in Arrival.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
Menzies Bobba Ground Handling Service Pvt Ltd, Rajiv Gandhi International AirportHYDERABAD
SSA (Special Service Agent)
02.2014 - 01.2015
Job overview
- Check-in Counter
- Accepting Baggage at Counter
- Issue Boarding Pass
- Charging Excess Baggage
- Passenger Handling:
- Assisting & filling Immigration form processing passengers at Security Point, Boarding passenger at Boarding Gate
- Crossing the Check List at Boarding Gate
- Handling Wheel Chair Passengers
- Handling incapacitated Passengers
- Assisting Passenger in Arrival.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
Education
APPOSHIMAYAT NAGAR HYD
SSC
Neosis Junior CollegeTOLICHOWKI
APOSS) Intermediate
06.2013 - 04.2015
Skills
Languagesundefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PROCESS ASSOCIATE
Flash Solutions Private Limited
10.2021 - Current
Credit Card Collection Agent
AXIS BANK AGENCY
06.2020 - 09.2021
Tagging Department Barcoding Gold & Diamonds
PAWAN MOR JEWELLERS
05.2018 - 03.2020
GROUND STAFF
During Hajj Operation
01.2015 - 11.2016
SSA (Special Service Agent)
Menzies Bobba Ground Handling Service Pvt Ltd, Rajiv Gandhi International Airport
02.2014 - 01.2015
Neosis Junior College
APOSS) Intermediate
06.2013 - 04.2015
APPOS
SSC
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