Customer Success Associate
Awarathon Awaraness Initiatives Pvt. Ltd
Mumbai
05.2021 - Current
- Enabling SaaS implementation and SaaS adoption for enterprise B2B accounts.
- Successfully managed portfolio of 20+ key accounts in Pharmaceutical & Insurance Sector, driving customer satisfaction and retention rates above 90%.
- Developed and implemented customer onboarding program, resulting in 30% reduction in onboarding time and improved customer adoption. .
- Collaborated with cross-functional teams to identify and resolve product-related issues, resulting in 20% decrease in customer escalations.
- Created and delivered customized training sessions and workshops for customers, resulting in improved product utilization and customer success metrics.
- Acted as key point of contact for customer feedback, working closely with product team to drive product enhancements and updates.
- Mentored and trained junior customer success team members, contributing to their professional growth and team performance.
