Ajaz Ahmad
Senior Representative
New Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Senior Representative
Concentrix
Gurugram
04.2019 - Current
- Interacted with customers to maintain and enhance relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked with customer to create payment plan based on current financial condition.
- Advised customers of alternative actions and strategies for payment and attempted to avoid service disconnection.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Travel Consultant
Intergloble Technologies
Gurugram
03.2018 - 02.2019
- Organized trips for individual, family and business travelers.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved operations through consistent hard work and dedication.
Retention Customer Service Representative
Aegis India
Gurugram
12.2016 - 01.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Surpassed goals through implementation of effective marketing strategies.
Education
(Masters of Computer Applications - Computer Networking And Telecommunications
People Also Ask Is Indraprastha University
New Delhi 03.2013 - 05.2016
Bachelors in Computer Application - Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University
New Delhi,India 04.2010 - 03.2013
Skills
Customer Relations
Technical Support
Sales expertise
Timeline
Senior Representative
Concentrix
04.2019 - Current
Travel Consultant
Intergloble Technologies
03.2018 - 02.2019
Retention Customer Service Representative
Aegis India
12.2016 - 01.2018
(Masters of Computer Applications - Computer Networking And Telecommunications
People Also Ask Is Indraprastha University
03.2013 - 05.2016
Bachelors in Computer Application - Computer Networking And Telecommunications
Guru Gobind Singh Indraprastha University
04.2010 - 03.2013