Ashwin Sowmyanarayanan
Chennai
Summary
Results-driven Senior Officer with 4 years of experience in banking operations, client management, and machine learning. Demonstrated success in project management, team leadership, and improving operational efficiency. Strategic thinker with strong ability to enhance processes and drive business results. Seeking opportunities to contribute leadership expertise and expand skills in technology and operations.
Overview
4
4
years of professional experience
Work History
Senior Officer - GBS operations
STANDARD CHATERED BANK INDIA
Chennai, TN
08.2022 - 02.2024
- Acted as scrum master for over 5 projects which were onboarded within a period of 8 months
- Collaborating with multiple stakeholders for the smooth roll out of the changes to production
- Reviewing the manual reconciliation of financial transactions over 10 types of accounts and recommend for possible automation
- Worked on manual reconciliation to find the nature of the patterns and identify the scope for increasing the automation
- Standardization of the process through constructing SOPs with respect to the GPI guidelines and team requirement
- Improved team productivity by increasing the automation from 20% to 50% using TLM software, which helped the team to keep up the SLA within guidelines
- Hands on experience for product onboarding, transactional data analysis for automation, account closure, cash offloading and onboarding of the ATMs
- Managing NFS and Mobile money accounts, RTA accounts and have been a part of KYC process
Associate - Account Management
AMAZONEXPERTZ
Chennai, TN
02.2021 - 03.2022
- Spearheaded end-to-end process from sales order creation, purchase order management to invoice generation for a diverse portfolio of over 20 clients
- Resolved discrepancies and shortages on invoices, contributing to maintaining a profitable margin of 5% over a year-long period
- Managing accounts both vendor and seller central with 100% consistency and making better marketing strategies
- Working experience in data analytics combined with sales improvement programs for the uplifting in the sales of the clients both for the vendors and sellers in the Amazon through amazon marketing services
- Have an on-hand experience in working on the ANDON and re-instating the suppressed ASINs / SKUs
- In addition, having experience in setting up new items through NIS templates in the Amazon marketing service and variation creation for the items
Data Associate - Alexa Machine Learning
AMAZON PRIVATE LIMITED
Chennai, TN
10.2019 - 09.2020
- Processing of annotation & data analysis tasks with high efficiency and quality in a fast-paced environment
- Delivered assigned SLAs and KPIs like productivity, turnaround time, quality and all the other Ad-hoc assigned
- Introduced 5+ key initiatives to improve overall process efficiency and quality of the team by 7% over 6 months
- Increased the team efficiency by 5% by giving an output of 100% productivity (emerged as top performer in the team) and efficiency tracker completion
- Have been Affiliated with the auditing and transcription projects in order to feed data for the Alexa machine learning and improve the responses of the product with respect to the requirements placed
Education
Bachelor of Engineering - Automobile Engineering
Easwari Engineering College, Anna University
Chennai, Tamil Nadu04.2019
Skills
- Jira
- Microsoft Office applications
- Amazon Vendor and seller central
- Amazon Marketing Services (AMS)
- Transaction Lifecycle Management (TLM)
- Anti money Laundering (AML)
- Strategic planning
- Risk management
- Project management
- Leadership skills
- Team coordination
- Crisis management
- Operational efficiency
- Stakeholder engagement
- Process improvement
Languages
English
Tamil
Hindi
Deutch (A1)
Hobbies and Interests
- A fitness enthusiast
- Passionate about cycling and motor cars
- Avid follower of Football
Timeline
Senior Officer - GBS operations
STANDARD CHATERED BANK INDIA
08.2022 - 02.2024
Associate - Account Management
AMAZONEXPERTZ
02.2021 - 03.2022
Data Associate - Alexa Machine Learning
AMAZON PRIVATE LIMITED
10.2019 - 09.2020
Bachelor of Engineering - Automobile Engineering
Easwari Engineering College, Anna University