Rupesh Lambate
Thane
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
C.R.M / Practice Manager
Crown Veterinary Services Pvt Ltd
Mumbai
01.2023 - Current
- Adhering to the operating budget, financial goals, and objectives with economic and efficient performance
- Establishing policies and procedures that support high-quality Veterinary services, in partnership with EMR Team, Medical teams and the surrounding community
- Managing a team of Veterinary professionals
- Influencing strategic decisions related to hospital functions
- Resolving operational issues and analyses workflow
- Head Business and Operations of the facility, Responsible for P&L of only 24/7 specialised Veterinary care hospital across Mumbai
- Planning, organizing and managing all medical services of the facility
- Work in close collaboration with clinical & non-Clinical functions to ensure delivery of Best veterinary services
- Identifying and exploring ways and initiatives to control cost and revenue generation
- Ensure effective Implementation of policies and processes as laid down by the organization
- To ensure 100% compliance with statutory, statistical and annual reports
- Ensuring hospital operations functionality as per the establish budget
- Responsible for training and development of staff
- Manage supply activities
- Supervise maintenance and proper storage of supplies and equipment
- Analyze and monitor the depletion rate of supplies and equipment and provide necessary guidance in the requisition to replenish needed requirements
- Responsible for the quality control of supplies and equipment and ensure items are serviceable and readily available for use.
GM- Business Operations
Maxcure Hospitals Ltd
Kisumu
01.2021 - 09.2022
- Adhering to the operating budget, financial goals, and objectives with economic and efficient performance
- Establishing policies and procedures that support high-quality healthcare service, in partnership with hospital management, medical teams and the surrounding community
- Managing a team of healthcare professionals
- Influencing strategic decisions related to hospital functions
- Resolving operational issues and analyzes workflow
- Lead Business and Operations of the Hospital, Responsible for P&L for Operations and Administration of about 80 bedded Corporate Level 4 Hospital
- Planning, organizing and managing all medical services of the hospital
- Work in close collaboration with clinical & non-Clinical functions to ensure delivery of Best Healthcare services
- Identifying and exploring ways and initiatives to control cost and generate revenue
- Ensure effective Implementation of policies and processes as laid down by the organization
- To ensure 100% compliance with statutory, statistical and annual reports.
Head – Business Operations
JM HEATHCARE SERVICES
Thane
09.2018 - 12.2020
- Administration & Operation: TPA , Insurance Marketing & Billing
- Team Management
- Manpower Management
- P&L Management
- Corporate Onsite Health Checks.
Center Manager
Suburban Diagnostics (I) Pvt Ltd
Thane
07.2017 - 08.2018
- Administration Operations: TPA , Insurance ,Corporate Billing
- Team Management
- Inventory Management
- Business Development
- P&L Management
- Service Delivery
- Corporate Onsite Health Checks.
Head Operations
Dr Uppal's ENT Hospital
Thane
10.2014 - 06.2017
- Administration & Operation
- TPA , Insurance Marketing & Billing
- Team Management
- Equipment Planning
- Projects Planning & Commissioning.
Manager Marketing & Operations
Vasan Healthcare Pvt Ltd
Mumbai
07.2013 - 10.2014
- Consultants Marketing
- Administration & Operation
- Corporate Marketing & Billing
- TPA Insurance Marketing & Billing
- Neighborhood Marketing
- Activity Planning
- Referral Marketing
- Internal Marketing.
Manager Sales Marketing
Nahar Medical Center
Mumbai
06.2012 - 05.2013
- Consultant Marketing
- Corporate Marketing & Billing
- TPA Insurance Marketing & Billing
- Neighborhood Marketing
- Administration & Operation
- Activity Planning
- Referral Marketing
- Internal Marketing.
Manager Operations
Pulse Hospital Management Consultancy
Thane
09.2010 - 06.2012
- Managing all administrative work
- Consultants Marketing
- Corporate Marketing & Billing
- TPA Marketing & Billing
- Heading billing & accounts
- Project evaluation
- Equipment Planning
- Projects Planning & Commissioning.
SR. EXECUTIVE (ADMINISTRATION & CUSTOMER RELATION)
JUPITER LIFELINE HOSPITALS LTD
Thane
09.2007 - 08.2010
- Managing the Team of Eight Asst
- Customer support Executives
- Making all master entries and managing entire back office data
- Co-coordinating with TPA & Marketing Department for Corporate Clients
- Managing Patient related queries & Complaints
- Managing cash transactions
- Providing estimates
- Managing International Clients
- Prepare Daily reports
- Assisting Internal Marketing Head
- Carrying out training programme's for Jr.staff
- Managing Roaster, internal briefing & various activities.
FRONT OFFICE & BILLING EXECUTIVE
Kaushalya Medical Foundation Trust Hospital
Thane
09.2005 - 08.2007
- Co-ordinating with TPA & Marketing Department for Corporate Clients
- Managing Patient related queries & Complaints
- Managing cash transactions
- Providing estimates
- Managing International Clients
- Preparing Daily reports.
Education
Bachelors of Business Administration - Business Administration
Kalinga University
12-2023
Diploma in Health & Sanitation -
All India Institute of Local Self Government
12.2005
Skills
- Business Strategy
- Business Development
- Business Operations
- Project Management
- Client Retention Strategies
- Customer Relations
- Training and Mentoring
- Policy Administration
- Budget Management
- Staff Management
- Customer Service
- Process Improvement
- Business Administration
- Problem-Solving
- Managing Operations and Efficiency
Custom
Flat No. 702, Jai Ganraj C.H.S, Ramchandra Nagar No. 1, ESIC Hospital Road, Opp. Gadgil Eye Hospital, Thane (W), Maharashtra, 400601, India
Personal Information
- Date of Birth: 06/10/1983
- Nationality: Indian
REFERENCE
- Dr Umesh Nichat, C.E.O - Nahar Hospital, usnichat@gmail.com, +91 9833131791
- Dr Prasad Sali, Director - Spectrum Hospital, drprasad03@yahoo.co.in, +91 9930077088
HOBBIES
- Cricket
- Movies
- Travelling
Timeline
C.R.M / Practice Manager
Crown Veterinary Services Pvt Ltd
01.2023 - Current
GM- Business Operations
Maxcure Hospitals Ltd
01.2021 - 09.2022
Head – Business Operations
JM HEATHCARE SERVICES
09.2018 - 12.2020
Center Manager
Suburban Diagnostics (I) Pvt Ltd
07.2017 - 08.2018
Head Operations
Dr Uppal's ENT Hospital
10.2014 - 06.2017
Manager Marketing & Operations
Vasan Healthcare Pvt Ltd
07.2013 - 10.2014
Manager Sales Marketing
Nahar Medical Center
06.2012 - 05.2013
Manager Operations
Pulse Hospital Management Consultancy
09.2010 - 06.2012
SR. EXECUTIVE (ADMINISTRATION & CUSTOMER RELATION)
JUPITER LIFELINE HOSPITALS LTD
09.2007 - 08.2010
FRONT OFFICE & BILLING EXECUTIVE
Kaushalya Medical Foundation Trust Hospital
09.2005 - 08.2007
Bachelors of Business Administration - Business Administration
Kalinga University
Diploma in Health & Sanitation -
All India Institute of Local Self Government
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