Vishal Kumar
Process Developer
Jaipur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Process Developer
Genpact
Noida
08.2021 - Current
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
Process Associate
Genpact
Jaipur
02.2019 - 08.2021
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Developed standard operating procedures and document workflows for current and future process steps.
Customer Service Representative
Teleperformance
Jaipur
08.2017 - 12.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer chats with minimal wait times.
Education
High School Diploma -
Ram Bilas 10+2 High School
Jharkhand, India 05.2007 - 05.2008
Intermediate - Science Education
Ram Bilas 10+2 High School
Jharkhand, India 05.2008 - 05.2010
Bachelor of Arts - Mathematics
B.D.A.M Pichri
Jharkhand, India 05.2010 - 05.2013
Skills
Data Analyst
undefinedTimeline
Process Developer
Genpact
08.2021 - Current
Process Associate
Genpact
02.2019 - 08.2021
Customer Service Representative
Teleperformance
08.2017 - 12.2018
Bachelor of Arts - Mathematics
B.D.A.M Pichri
05.2010 - 05.2013
Intermediate - Science Education
Ram Bilas 10+2 High School
05.2008 - 05.2010
High School Diploma -
Ram Bilas 10+2 High School
05.2007 - 05.2008
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