Vishal Kumar
Process Developer
Jaipur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Process Developer
Genpact
Noida
2021.08 - Current
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
Process Associate
Genpact
Jaipur
2019.02 - 2021.08
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Developed standard operating procedures and document workflows for current and future process steps.
Customer Service Representative
Teleperformance
Jaipur
2017.08 - 2018.12
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer chats with minimal wait times.
Education
High School Diploma -
Ram Bilas 10+2 High School
Jharkhand, India 2007.05 - 2008.05
Intermediate - Science Education
Ram Bilas 10+2 High School
Jharkhand, India 2008.05 - 2010.05
Bachelor of Arts - Mathematics
B.D.A.M Pichri
Jharkhand, India 2010.05 - 2013.05
Skills
Data Analyst
SQL
Payments
Claims
Timeline
Process Developer
Genpact
2021.08 - Current
Process Associate
Genpact
2019.02 - 2021.08
Customer Service Representative
Teleperformance
2017.08 - 2018.12
Bachelor of Arts - Mathematics
B.D.A.M Pichri
2010.05 - 2013.05
Intermediate - Science Education
Ram Bilas 10+2 High School
2008.05 - 2010.05
High School Diploma -
Ram Bilas 10+2 High School
2007.05 - 2008.05